I had a reservation to stay in this hotel for 7 nights, however en route to Paris learnt there had been a death in my family, of my newborn niece. Flustered and panicked, I arrived at the hotel, told them I would be cancelling my stay and did not even need to check in, as I needed to fly to London straight away to return to my family. I was told by the woman at the reception desk (a manager for sure, if not the owner) that their cancellation policy stated I would have to pay for the entire stay whether or not I was there!!! I did not check into the hotel, did not even see the inside of a room, yet was charged for a 7 night stay, When I took this up with my bank and the travel agency I booked through, the hotel initially agreed to refund me, then they changed their story and said I had asked for them to hold the hotel room for me for 7 nights!! The manager/owner of the hotel was one of the most cold, callous, greedy human beings I have ever encountered - I was crying the entire time I was stood in the lobby of the hotel, and her response was to sneer at me, and to ask me not to put my bottle of water down on the table as it would leave marks! Never known such inhumanity in my life - and certainly didn't expect it in a city such as Paris. Steer clear of this place, cannot believe such businesses are able to operate!!
- De La Tamise Paris
