We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to The Westin Paris - Vendome

The Westin Paris - Vendome – reviews, photos

4.0 of 5
3 Rue De Castiglione, 75001 Paris, France
Hotel amenities
The Westin Paris - Vendome
Ranked #452 of 1,838 hotels in Paris
4.0 of 5 stars 1161 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

1,161 reviews from our community

What travellers say about this hotel
  • Eiffel tower(49)
  • Great location(30)
  • Very nice(19)
  • Place Vendome(13)
  • Starwood Point(13)
  • Junior suite(11)
  • Breakfast buffet(9)
  • Rooms are small(9)
  • Internet access(8)
  • Champs Elysees(8)
Traveller rating
    435
    377
    179
    114
    56
Only show reviews for Family (165) | Couples (524) | Business (161)
Date Rating
Kota Kinabalu, Malaysia
Senior Contributor
27 reviews 27 reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Dissapointed”
2 of 5 stars Reviewed 8 February 2012
2
people found this review helpful

I've stayed in several Starwood properties now and I was quite dissapointed with the service of the staff in this hotel. Concierge was the most dissapointing as I felt that I was only wasting their time and being a nuisance asking them questions. Friendliness in this hotel is almost zero. Our keycards didnt work and I had to change it 3 times. The room was ok but it was really cold because you can feel the winter wind from the window even though its shut tight. Had to ask for a heater/radiator to keep us warm and it still didnt help because I think the window is broken; cold wind still slips in. The Parisian breakfast was ok but nothing special. The only good thing about this hotel is the location. This property is definitely not up to par with other Westins. Sorry.

  • Stayed February 2012, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by JaJa_LuRVeS for Paris
Ask JaJa_LuRVeS about The Westin Paris - Vendome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cushnahan, Front Office Manager at The Westin Paris - Vendome, responded to this review
14 February 2012
Dear JaJa_LuRVeS,

Thank you for taking the time to complete your review.

I do regret that you did not experience the true Westin experience on this occasion and had been disappointed with your stay.

I hope to have the opportunity to welcome you back in the near future in order to ensure that we offer a unique experience for you.

Best,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Lacking a certain "je ne sais quoi" ...”
4 of 5 stars Reviewed 8 February 2012 via mobile
1
person found this review helpful

Beautiful building in classic location between Tuileries and Place Vendome. Grand public spaces on the ground floor (albeit pretty lifeless during our stay) ... different story on 4th floor where we stayed - which was a labarinth (in the old attic level?) with low ceilings and little appeal.

Room unoffensive and unremarkable - smallish and dark with just a small stand-in bath tub as a shower. Good comfortable bed though - but you always get that in a Westin.

Biggest issue was temperature ... we visited on a bitterly cold weekend, and heating in the room either couldn't cope or was not working properly - with the thermostat on max, the corridor outside was considerably warmer than the room! Had to use additional duvet in wardrobe - a first for me in any hotel.

Although I could easily stay again, prefer a hotel with more character, style, buzz and atmosphere ...

  • Stayed February 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask ec1jones about The Westin Paris - Vendome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cushnahan, Front Office Manager at The Westin Paris - Vendome, responded to this review
14 February 2012
Dear ec1jones,

Thank you for taking the time to add your review.

I apologize for the usual low levels in temperatures that we experienced during your stay, and understand how inconvenienced you had been. Please rest assured that the heating issue in your room has since been corrected and was indeed exceptional with the extreme weather conditions that we experienced at the time.

Should you return to Paris in the near future we would be delighted to welcome you back and ensure you feel not just the warmth of the room but also of our welcome.

Best,

Conor Cushnahan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
2 reviews
6 helpful votes 6 helpful votes
“Not very French”
3 of 5 stars Reviewed 8 February 2012
2
people found this review helpful

After reading the reviews I was expecting great things! Don't get me wrong... the exterior of the hotel is amazing... as are the public spaces. And the location is THE BEST with the Louvre just a stones throw away... and the Musee d'Orsay just across the river... and the Musee de l'Orangerie within easy walking distance. The room itself was large enough and it had a lovely view down into the courtyard below... and was very quiet. But the downside for me was that it wasn't very French. The hotel elevators played American pop music and the whole ambience was more international corporate hotel than a quintessentially French experience. The bathroom had one small rail... no clothes hooks to speak of... and simply no-where to put down your stuff. The room itself had no mirrors [apart from the one in semi darkness at the front door] and the lighting throughout the room was grossly inadequate. We received very poor service in the downstairs bar/cafe... where we were given a footstool to perch on while a whole family of small children took up the adult seating. This would have been fine if it had been handled diplomatically and the problem solved in a timely and respectful manner... but it wasn't... so we left without ordering. I would however happily report that the French Onion Soup on the room service menu was second to none... albsolutely D-elicious.

  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask JElizabethB about The Westin Paris - Vendome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cushnahan, Front Office Manager at The Westin Paris - Vendome, responded to this review
14 February 2012
Dear JElizabethB,

Thank you for your review on our stay.

I am sorry that the room allocated on this occasion did not meet your needs, for your information we have a wide variety of rooms and suites available, I would be happy to help you pick the perfect room for a future stay.

Apologies for the misunderstanding in our restaurant, for which I have brought to the attention of our food and beverage manager to follow up on.

Indeed out location is second to none in Paris and I agree with you that the chefs French Onion soup is one of the best!

Kind regards,

Conor Cushnahan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valencia, Spain
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Location”
3 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

Location perfect ! Hotel pretty! The bar is great! The rooms are ugly ugly ugly ! A dark grey room is not amicable, relaxing, inviting, ppl paint those room in white plssssssss! Plus the paint is peeling of the trimming the carpet is going bad .... The rooms need tender loving care .... PRONTO .we stayed at room 2018 supposedly deluxe the only good thing was the bed and linens . Westin is supposed be fantastic so pls do that be fantastic. The price of the rooms r not cheap u know ! If u r gonna pay something it better be worth it

  • Stayed February 2012, travelled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask lachiki about The Westin Paris - Vendome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cushnahan, Front Office Manager at The Westin Paris - Vendome, responded to this review
14 February 2012
Dear lachiki,

Thank you for your review.

I regret that the room allocated on this occasion was not up to our usual high standards, though am pleased that you enjoyed our famous heavenly bed.

Please do rest assured that we have an ongoing maintenance program in our rooms to ensure such maintenance issues are corrected, thank you for pointing this out to us.

Best,

Conor Cushnahan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
1 helpful vote 1 helpful vote
“FABULOUS SERVICE AND ROOM”
5 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

We were at the Westin January 3-6th. After we checked in and saw our room we requested a room change because the corner room we originally had felt very small and claustrophobic. The desk clerk immediately satisfied our request. The clerk was very gracious about the change.. After dinner that evening we decided to see if we could get an upgrade and the night desk clerk was fabulous. She gave us an eiffel tower view room and was so helpful. We had a fabulous experience and are planning on staying there again in May. We have already booked our six night stay and got a very good rate. We did have to prepay but the location is so fabulous we feel it is worth it. The beds are to die for and really comfortable. We have only good things to say about our stay there.Bobette from Austin texas

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Bobette H about The Westin Paris - Vendome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abraham_foucherot, Assistant front office manager at The Westin Paris - Vendome, responded to this review
9 February 2012
Dear Bobette H,

Thank you for your nice review and the comments about our front desk staff!

Glad to see you enjoyed the awesome view on Eiffel Tower as well our famous Heavenly bed!

Happy to see you have already planned your future parisian trip in May with us!

A bientôt... & kind regards,
Abraham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed The Westin Paris - Vendome also viewed

InterContinental Paris Le Grand
4 of 5 stars 762 Reviews
Paris, Ile-de-France
Show Prices ABS:HotelCheckRates-d207742?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Park Hyatt Paris - Vendome
4.5 of 5 stars 507 Reviews
Paris, Ile-de-France
Show Prices ABS:HotelCheckRates-d250928?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Le Meridien Etoile
3.5 of 5 stars 1,051 Reviews
Paris, Ile-de-France
Show Prices ABS:HotelCheckRates-d228818?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 1,838 hotels in Paris, ranked by popularity »

Been to The Westin Paris - Vendome? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about The Westin Paris - Vendome

  • Westin Paris
  • Paris Westin
  • Westin Hotel Paris
Address: 3 Rue De Castiglione, 75001 Paris, France
Price range (per night):* INR22,292 - 60,939

Owners: What's your side of the story?

If you own or manage The Westin Paris - Vendome, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
The Westin Paris - Vendome
Show the lowest price for this hotel (from our partners)
Show Prices