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Kube Hotel – reviews, photos

5.0 of 5
1-5, Passage Ruelle | 18th Arr., 75018 Paris, France
Hotel amenities
Kube Hotel
Kube Hotel
Kube Hotel
Kube Hotel
Kube Hotel
Kube Hotel
Ranked #1,347 of 1,838 hotels in Paris
3.0 of 5 stars 167 Reviews
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167 reviews from our community

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Traveller rating
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    47
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Date Rating
Berlin, Germany
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
23 helpful votes 23 helpful votes
“Fancy, dark, and basic things (taps, internet) do not work”
2 of 5 stars Reviewed 2 February 2012
13
people found this review helpful

I have several colleagues who are residents at this place so I thought I give it a shot (in December 2011) for 3 nights.

LOCATION

The Kube is located in a small side-street near St Denis (a not very promising Parisienne neighbourhood) behind wrought iron doors - our taxi could barley find the place. If my colleagues were not there I would have never guessed they tucked away a hotel in that sidestreet. The area is spookier than the difficult neighbourhoods in Berlin (Neukolln, Wedding), so you get the idea. Not the place you would stroll down the avenue alone at night. Unlike a street in downtown Paris, where there are restaurants on every corner (and tabac, and shops and all) there is nothing to eat here, apart from a few dubious kebab places.

HOTEL

After the iron doors it looks like a small palace, and the reception is in a glass cube in the middle of the courtyard (don't worry, the hotel staff uses an underpass in rainy weather). The bar is very dark and sparkly - the walls are covered in black fluff, and sparkles (and so are the elevators). December mornings are gloomy by default, but having breakfast in this very fashionably dark bar was awful. My colleagues were joking about bringing headlights / headlamps next time, becasue they could not see the difference between red and blue coffee capsules.

ROOMS

The rooms are very spacious for Paris standards, and the bed is very comfortable (and funnily enough, very high), the bathroom is equipped with Alessi basins, but this is the best I could say. However, the negativ impressions:
- the doors in the hotel open with fingerprint scan (upon check-in someone comes up with you and sets it up) which is all very fancy, but usually does not work (during that week I stayed there a colleague had to change rooms TWICE because of lock problems. Very annoying.
- the free wireless internet does not reach up to the 3rd floor (this is where my room was), so no internet. Very annoying.
- the cold and hot water handles on the basin keep switching sides. E.g. Monday evening they worked fine (and on the right side - right side cold, left side warm as indicated on the knobs), Tuesday morning both of them were piping hot, Tuesday evening, too (this is when I called the concierge), by Wednesday morning they were OK again (but the sides were switched: the left was cold, and the right was warm). Unbelievable and very annoying.

SERVICE

One night after finishing work we took a taxi back to the hotel (the metro is further away and again, not the safest neighbourhood) and also wanted to dine there. Upon our arrival back we discovered that there was a private function going on in the bar. We asked the staff if we could have something to eat (either in the bar or as room service) but they were really arrogant, and said there is no way we get food here tonight, since they are busy with the catering of the function. We pointed out that they did not mention this upon our check in the day before (by that time they surely knew they will be hosting this party), we could've made other arrangements. Again, no "excuse me", no apologies - just the usual French shrug, Then our colleagues demanded to have a word with the manager / boss / person in charge - and this is when magically they managed to find us a table upstairs, on the gallery where we were reluctantly (and very slowly) served. Needless to say the prices are stellar in the bar / restaurant.

Executive summary: would not recommend and will not stay there again.

Room Tip: I can only hope the internet works better on the lower - 1st and 2nd - floors.
See more room tips
  • Stayed December 2011, travelled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
1 review
4 helpful votes 4 helpful votes
“Positive feedback”
4 of 5 stars Reviewed 1 February 2012
4
people found this review helpful

I recently visited this hotel and only read the Tripadvisor reviews once the booking had already been made. I therefore went expecting the worst and was very pleasantly surprised. The location is a little dubious, and also difficult to find as there is no clear indication from the street that the hotel exists. However, the service was very good, our room was clean, well stocked, modern and uber cool.
I enjoyed the in-room massage and the two hour massage was one of the best I have ever experienced. The breakfast was fresh and a good selection of produce was provided. Staff were pleasant and friendly and my overall impression was that a real effort is being made to turn this hotel around. The manager, in particular, was absolutely charming.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Hague
Senior Contributor
25 reviews 25 reviews
Reviews in 14 cities Reviews in 14 cities
60 helpful votes 60 helpful votes
“Warning to consumers re Groupon/Kube deal NOT honoured”
1 of 5 stars Reviewed 31 January 2012
49
people found this review helpful

I must first start by saying that I have not stayed at the Kube hotel, and after my experience dealing with them and Groupon Netherlands I now will never stay there.

I had been wanting to try out this hotel for some time, being a fan of modern design and Paris hotels. So, when a Groupon offer came around where you payed 150 per night for a double room I grabbed it, as this was supposed to be 70% off the price - after buying 2 nights this worked out to over 900 euros in voucher value. I was very excited as this meant my travel mate and I could book the suite.

What follows is a tale of consumer hell in its purest form - when I went to book the room, KUBE told me that I was limited to their M room - the SMALLEST room. They were not honouring the value of the voucher in the LEAST, and to make things worse I could book the M room for 2 nights for LESS than what I paid for the Groupon voucher - it was LESS than useless!!

After countless calls to Groupon and KUBE, including emails with cutting and pasting lower rates AND the original offer which listed NO limitations on the rooms (I was told the limitation only after I paid for the voucher - a complete withholding of information, as i never would have bought it - as mentioned above, I can get the same room for less money on other booking sites!!) Kube still refuses to honour the value of the voucher.

At this point I am still fighting with both Groupon and KUBE. I am not sure who is at most to blame, Groupon for their lack of initial information or KUBE for applying limits after purchase.

What I can say is that I have emailed and called KUBE several times on this issue, including management of the Murano hotels group and no one is helping to remedy this. There has been no offer to help fix this in any way and each party is blaming the other.

Considering that Kube/Murano caters to a rather high spending set I felt the need to make the public aware of their lack of attention to this issue and their failure to assist in finding a solution.

It is a shame that the situation presents itself as such as the hotel looks amazing - but any establishment that would engage is such poor consumer practices deserves to be made responsible.

  • Stayed December 2011, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Service
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Vincent de Massy, General Manager at Kube Hotel, responded to this review
2 February 2012
Dear MyriahL
I'm sorry that you encountered difficulties canceling your booking via Groupon. The contract we have with Groupon is clear and does expressly specify that the offer is for an M room. You can check the offer online on Groupon website. I can forward you as well the contract if you wish.
The offer for 178€ includes 1 night in M room, breakfast for 2 (2*18€) and Ice bar for 2 (2*38€), you cannot find anywhere such rate.
Unfortunately the hotel is not able to refund you; the only way is via Groupon.
I would advise you to contact them directly. I did as well contact them to push for a quick response.
Regards
Vincent de Massy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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“A kool trip”
4 of 5 stars Reviewed 5 January 2012
4
people found this review helpful

Hidden away in a side street, first impressions of the hotel where very good. It looked super modern and new. The staff where really friendly and helpful, and the public areas of the hotel where very funky.
However, on close inspection, some of the finishing in the hotel where a little shabby. Things had been removed or broken off walls and the holes left behind had been badly repaired.
I was very excited by the fact that we had a suite for our stay and it was a huge room for a Paris hotel. The room infitting with the Ice theme of the hotel was all white and very minimalistic, it was very stylish, but after getting caught in a thunder storm in Paris I longed for a slightly more cosy, warm hideaway, with slightly more soft furnishings - but maybe thats just my age lol!

  • Stayed August 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Contributor
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17 helpful votes 17 helpful votes
“Not worth it.”
1 of 5 stars Reviewed 4 January 2012
7
people found this review helpful

it's got the vibe of being quite a "fabulous hotel" and the entry to it, building architecture really is...but the fact that it's set in a particularly dodgy side street, has staff with appalling customer service skills; terrible wi-fi connectivity; outrageous bar prices/room service/choice; poorly lit public spaces and in-room services that don't work properly...I definitely wouldn't recommend it.

BUT! If you're wanting to walk the surrounding streets and get harrassed by local 'touts' or even pickpocketed...then please do visit the Kube Hotel.

Room Tip: ...hmmm, this is tough. I did get lucky with my room on the first floor in the far right hand corner...
See more room tips
  • Stayed December 2011, travelled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent de Massy, General Manager at Kube Hotel, responded to this review
17 January 2012
Dear Customers,
We acknowledge that the hotel had a difficult time and we would like to apologize for the experiences that were not up to our standards. However steps have been planned to get back to our highest standards.
The first step we took few weeks ago was to hire a new front office team. The team is steadily building-up to a robust, stable and customer-oriented team. Initiatives are taken by all the teams around the hotel to provide our guest with the best experience.
We do have a special emphasis on design and technology. Common areas are kept dark with a sweet blue light in contrast with our bright white rooms which access is provided by fingerprint. I invite you to have a look at pictures on our website.
Regarding the location, despite its cosmopolite and working class feel, the area is not dangerous. Over the six year we have been operating we had very few problems. Moreover the location is seen as a very convenient location by travelers for its ease of access to main Parisian railway stations, Roissy-Charles-de-Gaulle airport, Villepinte exhibition center, Stade de France as well as downtown.
We value customer comments and I invite you to contact me directly for any suggestion. As well as to help me better understand the root cause of problems you may have encountered and in turn to offer you a compensation for those. Direction75@kubehotel.com
Regards
Vincent de Massy
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Additional Information about Kube Hotel

1-5, Passage Ruelle | 18th Arr., 75018 Paris, France
Price range (per night):* INR10,418 - 16,467

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