We stayed at this hotel last year and had pretty good experience due to its excellent location. This time it was terrible because our room was ransacked on the second night (a Saturday) of our stay while we were out for dinner. Our losses were very substantial - they stole all the handbags that we had just purchased at luxury stores in addition to many valuable personal items.
Since there was no one at the front desk at night, we could not get anyone to help us. I called their "emergency" number. The person who answered the phone obviously was not trained to handle this kind of emergency. He gave us a number to call the police, who could not understand English and just hung up the phone. Believe me, it was a really sickening feeling when you didn’t know who to call or what to do in the middle of the night in a foreign country. The next morning we reported the theft to the hotel staff and found out two other rooms were also ransacked, but their losses were much smaller than ours.
It took us 2 trips to the police station to file a police report - the first time they gave us the wrong form to fill out, so we had to go back the next day and waited in line in the cold for 90 minutes. A lot of time was wasted because of the theft, not to mention it totally ruined our vacation. Gone forever were also the pictures in the stolen camera and laptop.
This hotel is NOT SAFE. Obviously the "thieves" could enter any room at will because there were no signs of forced entry. I don't believe our room was randomly chosen; how they were able to pick the right target makes me very suspicious. I will definitely not recommend this hotel unless there’s someone on site 24x7. They also need to upgrade the locks and key cards (they still use the big plastic one with holes in it) so they can’t be easily compromised.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC