This is by far the worst experience I ever had at a hotel. And being French (formerly living in Paris), I am worried about the effect of this kind of experience on foreign tourists. That's French hospitality at its worst.
The service was really bad. The staff was very rude, and outright lying at some point.
Because I had meetings on the very morning I arrived in Paris, I contacted them beforehand to make sure that all was OK. On the phone, they told me not to worry.
Yet, on the day I arrived, they first denied I had made a reservation (I booked my room through a travel agency and I had the voucher in hand). Then they said they did not have any room, and offered to host me in another hotel. When I asked them to tell me the rates at the other place, they refused to do so. The other hotel was located far from Saint Germain, and I had specifically chosen this neighborhood because I had a series of business meetings in the area.
When I refused their offer and asked to talk to the manager, again they refused. Because I needed to be at a meeting, I needed to find a solution quickly so they offered to host me in a room they had just finished to renovating. I accepted, out of fatigue - and I know I shouldn't have.
I could smell the fresh paint all night long, but worse, the "renovation" they speak of on their website is just that - fresh painting. The rooms are really unimpressive given how much they charge.
The worse was yet to come: the room was on the 2nd floor, just above their bar, and it was hell all night long! Staying in this room was like sitting just by a subwoofer - I could hear and feel every sound of the bad and loud music they were playing downstairs. But of course, they had no other room available.
The next day, I asked for a room change, and after yelling, I got it. I should have left the hotel altogether, but I was too tired.
That evening, I asked the concierge for a cab the next day (the phone was not connected in my room). He answered that hotels in Paris don't offer this service and that it was too late to get a cab. I have lived in Paris for over 10 years, and here was someone pretending that hotels don't call cabs in Paris! I gave him the phone number of a cab company, and swore to him I would post a write-up of my stay on TripAdvisor.
I was just blown off by so much disrespect for their customers. I strongly advise anyone looking at this hotel to look elsewhere.
- Jardins De Paris Saint Germain
- Jardins De Hotel Paris
