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BEST WESTERN Elysees Paris Monceau – reviews, photos

3.0 of 5
18 rue de Constantinople, 75008 Paris, France
Hotel amenities
BEST WESTERN Elysees Paris Monceau
Ranked #1,007 of 1,839 hotels in Paris
3.5 of 5 stars 76 Reviews
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76 reviews from our community

    Trip type
Traveller rating
    21
    16
    23
    8
    8
Date Rating
Loughborough, United Kingdom
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“OK if you have night vision goggles”
2 of 5 stars Reviewed 25 January 2012

Here on business, trying to use my laptop and review documents. The only usable lights are by the bed (I want to work at the desk, not lying in bed). The light near the wardrobe is so feeble that I cannot see to get the hangers back in their brackets - thoughtfully (not) they have set the door to open against what light there is, making the situation worse.
The desk is small and most of it is taken up by the TV - a little thought would have mounted it on the wall.
The room is small and overpriced, but that is typical of Paris.

  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Frankfurt, Germany
Top Contributor
79 reviews 79 reviews
Reviews in 48 cities Reviews in 48 cities
53 helpful votes 53 helpful votes
“Nice, clean hotel in a convenient location”
4 of 5 stars Reviewed 12 January 2012

I stayed at the hotel for a week in November. The hotel is conveniently located between 2 metro stations in a real Parisian neighbourhood. You will need public transportation to all of the major sights but it´s very easy to get around by metro.

The rooms are nice and clean but fairly small. This however is typical for Paris and should not bother you. Staff is also friendly & helpful. There is a PC with free internet in the lobby or you can use free wifi.

I did not have breakfast at the hotel which costs extra. There is a real French bakery as well as a supermarket right across the street. Several cafes and restaurants are nearby as well.

I would definitely stay there again.

  • Stayed November 2011, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington, DC
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Unpleasant for female travellers”
2 of 5 stars Reviewed 21 October 2011
1
person found this review helpful

I have mixed feelings about this hotel. The location - on a (relatively) quiet side street about two blocks away from the Gare Lazare train station - is excellent. The rooms are very small but nice. I particularly loved the down comforters and pillows - very nice!

However, the staff at the hotel is among the worst I've encountered in years of traveling and working at inns. I booked the hotel through Priceline but unfortunately encountered a work situation in Tunisia that prevented me making the original dates of my reservation. Fully understanding the terms of the Priceline booking, I called the hotel to see if there was anything that could be done. The woman on the phone was kind enough to change the reservation for me. When I arrived on the dates of the new reservation, I spoke with the manager and discovered that the reservation I had confirmed was not actually made.

The manager (who should not be working in the hospitality industry) was rude, condescending and completely inflexible. I was given several different stories as to why the reservation I confirmed over the phone with one of his employees could not be honored, leading me to believe there were two options: the hotel's incompetence or outright lies. I went ahead and booked a new reservation for that night because there were very options for hotels at that point (2 in the afternoon during a busy conference week). I ended up paying double the price, received no apology or acknowledgement of wrong-doing and then was made to carry my luggage up five flights of winding stairs because the elevator was broken!

Worst of all, the room did not have a functioning lock - not pleasant for a single female traveller. I ended up barricading the door with my luggage just in case. The next morning, I checked out and was unable to get a straight answer from a new round of hotel staff on whether I would be a charged a no-show fee for my original reservation!

Based on this incompetence, I would recommed that all travellers stay away from this hotel - I would not trust my credit card number with people who barely understand the basics of running a hotel!

  • Stayed October 2011, travelled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Blandine Pluchart, Responsable relations clients at BEST WESTERN Elysees Paris Monceau, responded to this review
24 October 2011
Dear Madam
Thank you for taking time with your comments on our property.
We are very sorry you didn't enjoy your stay last week; please accept our apologies for this negative experience.
Moreover, I have some explanations about several elements:
- Door locking: all of our rooms are totally secured. There are 2 securities: one with automatic locking when shutting the door, and one with chain if you don't feel secure. But with the automatic locking, no one can access your room.
- Elevator: It's true, our elevator was out of service several hours last week. This problem was solved very quickly. Anyway, when it happens, we always ask to your guests if they require assistance with luggage carrying. That's why we are surprised you had to carry your luggage by yourself. Please accept our apologies, this is an error from us.
- Rate/booking: with deeper investigation on your booking, we noticed that you were charged for both nights (october 15th & 16th), whereas you should have been charged for the 1st night only. That's why we made an immediate reimbursement today for the 2nd night, on the credit card you used for the 2nd stay (night of the 18th). You will see this reimbursement on your bank account in a few days. We are very sorry for this misunderstanding, & hope you will accept our compensation.

Dear Madam, we hope we will see you again at Best Western Elysees Paris Monceau, under better circumstances. Our guests comments are very important to us as they help us to improve ourselves everyday.
Please feel free to contact me directly (b.pluchart@hotelelyseesmonceau.com) if you need further explanations on the above details.

Kind regards
Blandine Pluchart
Sales Dept
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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“Nice hotel in Paris”
5 of 5 stars Reviewed 14 October 2011

This hotel is a really nice hotel, I enjoyed my stay with my daughter, the rooms are not to expensive, the hotel is well located, and not far from the champ elysees.
Moreover, the rooms are not to small and the staff is really helpfull and really nice especially Julian , highly recommended hotel !

H. Webber, South Africa

  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Blyth, United Kingdom
Contributor
18 reviews 18 reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“Good location”
4 of 5 stars Reviewed 27 July 2011

The hotel is located in an excellent spot (close to supermarkets, cafes, bars and the Metro) and is very clean and efficient.

The rooms are on the small side, but have all the things that you would want in a hotel room.

There is a slightly odd lift set up in the hotel, where the lift stops halfway between the floors and you have to select whether you would like to walk down to your floor or up to it - the stairs aren't the best either, so I would suggest that if you are elderly and not the best on your feet this could be an issue.

One final thing and this could have been a genuine mistake on the hotels part, we were told that breakfast would be available each morning at a price of 13 euros, we didn't take up the option, but the price was added to our bill at the end - it was removed quickly and with no discussion, but it might be worth checking when you receive the final bill at checkout.

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about BEST WESTERN Elysees Paris Monceau

  • Best Western Paris
  • Paris Best Western
Address: 18 rue de Constantinople, 75008 Paris, France
Price range (per night):* INR8,694 - 21,456

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