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Hotel Pavillon de Montmartre – reviews, photos

2.0 of 5
5 rue Aristide Bruant | 18th Arr., 75018 Paris, France
Hotel amenities
Hotel Pavillon de Montmartre
Ranked #1,026 of 1,839 hotels in Paris
3.5 of 5 stars 255 Reviews
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255 reviews from our community

    Trip type
Traveller rating
    23
    89
    77
    31
    35
Date Rating
Los Angeles
1 review
1 helpful vote 1 helpful vote
“They gave my room away.”
1 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

I stayed in Paris for a week from January 3rd through January 10th of 2012. I paid for my room through Expedia over 6 months in advance. When I arrived exhausted on the 3rd I was informed they had given my room to someone else but they had an "apartment" in a building owned by the owner of the hotel. I had no choice but to take their offer. In fact, the lady at the front desk asked me at least 3 times to "don't call Expedia...we can handle this for you".
When I finally got to this "apartment", it was on a dangerous, dark street in an area I would not have chosen to stay at. It was not much more than a closet and I had no maid service or other amenities I would have had at the hotel. It was a very sad little place. You had to run water almost 5 minutes before you could get hot water. The toilette was crammed into a little space so small that you had to contort yourself to sit down. There was mold in the shower and no wardrobe for clothes...just some hooks on the wall. Although I was supposed to get my breakfast as part of my hotel fee, I didn't get this at the "apartment" as I would have had to walk a half mile to the hotel to eat each morning. One night I was assaulted, cursed at and pushed by some drunks inside the security door of the "apartment". On other nights I could hear drunken parties taking place in other areas on my floor.
Then, after returning to the US I found some other reviews that indicated that giving people's rooms away and relocating them to another, crummy hotel or "apartment" might be common practice for this hotel.
My advice? If you want to be sure you will have a room when you arrive, don't book a room at this hotel.

Room Tip: If you booked a room and they gave it away, don't take their offer to "relocate" you...
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  • Stayed January 2012, travelled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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Ask canvasscribe about Hotel Pavillon de Montmartre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HPavillon, Responsable réception at Hotel Pavillon de Montmartre, responded to this review
5 February 2012
We are very sorry that your stay was not as pleasant as you wished it. Indeed, you had booked a room several months in advance but, unfortunately, we had a last minute technical issue that prevented us from giving you a room in good conditions. We booked an appartment of a higher category and price than the hotel just to offer you a better service to make your stay pleasant.
Honestly, we find your comments a bit unfair, although we have not been able to give you a room in our hotel, the appartment is just a few minutes away from the hotel, it is a charming studio appartment with the necessary amenities to have an excellent stay, with services that you could not have enjoyed at the hotel where cleannes and neatness are perfect. It is situated in Montmartre just as the hotel and we are surprised that you had problems with the neighbours since Montmartre is one of the most calm neighbourhood in Paris. It is a pity that you did not come and tell us that you were not happy with you stay, the reception desk is open 24/7 and our priority is to listen to what are guests have to say, we would have found a solution to make your stay more pleasant.

We wish you a nice day and hope to see you soon in Montmartre.
M.T
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Athens, Greece
2 reviews
1 helpful vote 1 helpful vote
“Not recommended at al”
1 of 5 stars Reviewed 31 January 2012

Very small room, not clean (the basin had a darkish color). Everything was poorly placed in this hotel. Unfriendly, almost blase, staff. Too much noise during the night (not from the street).

  • Stayed January 2012, travelled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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HPavillon, Responsable réception at Hotel Pavillon de Montmartre, responded to this review
5 February 2012
Dear Guests,
I would like to post my comments regarding this last review.
I am very sorry you had a bad time in our hotel but your comments are too hard in my opinion.
Pavillon de Montmartre** is located in a very exclusive neighborhood,in the heart of Montmartre and offers great deals for a 2 star hotel in Paris.
Best regards from Paris.
M.T
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Littleton, Colorado
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Pricey for hotel quality”
3 of 5 stars Reviewed 23 January 2012

The Pavillon du Montmartre was booked through expedia.com for $100/night including a 6 euro breakfast. The first night we slept in a dingy basement room directly under the dining area, and were awakened to the noise of molded plastic chairs scraping the tile floor over our heads. They changed us to an upstairs room that was much cleaner and much smaller. Reception was not terribly friendly but hey, it's France. (We were scolded for taking hot water to our rooms for tea -- almost like a youth hostel instead of a hotel). The location is about 400 meters from the Blanche metro station, up a fairly steep hill, behind the famous Moulin Rouge. Very colorful neighborhood, walk to the Sacre Coeur and artists' square on Montmartre (all uphill, but not difficullt).
I would only stay there again if the charge were under $70. There are other $100 hotels in Paris that are better.

Room Tip: Avoid #6, under the breakfast room
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  • Stayed January 2012, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HPavillon, Responsable réception at Hotel Pavillon de Montmartre, responded to this review
12 February 2012
Dear guest, we are sorry that your experience at our hotel was not up to what you had expected. Our hotel has indeed some basement rooms which are the biggest, the quietest and have plenty of natural light as they have large windows that face an internal patio. Since you did not like the original room we had assigned to you, we have tried our best to satisfy you by showing you other types of rooms, but unfortunately we could not meet your expectations. The hotel has a breakfast room where you can prepare your own tea, but guests are not allowed to bring hot water to your room for safety reasons. We think our comment is a bit harsh; our priority in the hotel is offering a good service to the customers, and keeping good standards of cleanliness.
The Pavillon de Montmartre is a very well-kept 2 stars and has a very favorable location in one of Paris's best neighborhoods.
We hope to see you soon again in Montmartre so that you can enjoy a much better stay ! M.T
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Kabul, Afghanistan
1 review
2 helpful votes 2 helpful votes
“Hotel Pavillon de Montmartre”
5 of 5 stars Reviewed 29 December 2011
2
people found this review helpful

Highly recommended! My family (me, my wife, a 13 and 11 year old) stayed at this location on two separate occasions (one night the first time and five nights the second time) during our 15 day European Christmas Vacation 2011. It was very quiet and clean. The day staff was very helpful and always willing to assist with getting around Paris, which is more than I can say for most Parisians. The night staff was pleasant, but not much help. It seemed like they were there more to watch the place, than to provide assistance. They are very family friendly and accommodated us with rooms next or close to each other. The cost of the room is a bargain for Paris!
The breakfast is typical European (bread and jam, cereal, coffee, hot milk and tea) in a small dining area (accommodates 15-20 people). It got a little crowded around 9am and several times we had to wait on a table, but no more than 5 mins.
The hotel is centrally located between the Blanche and Abesses metro stops (about a two min walk to either stop) on Line 2. It is a short walk to Sacre Coeur (15 mins) and about two mins to Moulin Rouge. There are plenty of restaurants with a wide range of prices within easy walking distance.
The hotel does NOT have WiFi; however, this should not be a turn off. The Starbuck's Coffee which is within about two minutes walking distance has a very fast WiFi connection and only costs the price of a brewed coffee (€2.50).
Note: Be prepared to leave your room key at the front desk when you depart the building. I'm sure this is to reduce the cost of replacing the locks and/or keys.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Reasonable hotel in good location”
3 of 5 stars Reviewed 28 November 2011
2
people found this review helpful

This was a reasonable hotel in a great location.Not cheap but where is in Paris?

It was clean enough and the staff were friendly.

The room was OK,nothing special but as I spent probably three waking hours in the room over two days I have no complaints.

  • Stayed November 2011, travelled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hotel Pavillon de Montmartre

  • Pavillon De Montmartre Paris
  • Pavillon De Montmartre Hotel
Address: 5 rue Aristide Bruant | 18th Arr., 75018 Paris, France
Price range (per night):* INR5,350 - 8,137

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