My husband and I were really looking forward to staying at Hotel de Buci, unfortunately our stay was riddled with errors and problems that we didn’t expect from a four star hotel, or, at least, we would expect the hotel to make the errors up to us in some way. When we first arrived at the hotel, the concierge and lobby impressed us. The common areas are very beautiful. We stayed in a suite, which was very small. I'm glad we got the suite, as I can't imagine how small the normal rooms were. The hotel has the concierge change over throughout the day/night, but they didn't seem to pass on messages to each other if they were meant to do something for us. On the first day of our stay, we asked the concierge to book us tickets to the Moulin rouge and Disneyland tickets. We came back that evening, and neither had been booked, they called Moulin rouge straight away and said it was sold out. So we asked the concierge to book the tickets for either one of the following two nights, and that we wanted Disneyland tickets for the next day. The concierge said we would have to come back in the morning and do it al then. So the next morning we asked a different concierge for the same thing, he said he wasn't sure if he could do the Disneyland tickets, and to come back in 15 mins. So we did, and he had them, so paid the 12 euro commission for organising the tickets. We again said that we wanted Moulin rouge tickets for that evening or the next. When we arrived at Disneyland and tried to hand over our voucher, the ticket officer pointed out that the voucher the concierge gave us was clearly out of date (which it was, in big bold print). We had to pay the full fare, without any discounts. Disneyland wanted to know where we got the tickets from, as they were unhappy that hotels were selling expired tickets - we were unhappy too. Upon arriving back at the hotel, we told the same concierge what happened and that we had to pay full fare, we weren't happy. He just gave us our 12 euro back and apologised. For this, from a four star hotel, I expected more than a simple apology, he could have made it up to us in some other way. We asked about the Moulin rouge tickets and if he had organised the tickets. He hadn’t organised them. Are you serious? We were asking for these tickets for three days by now. He called and found out that that evening was booked out, and our next evening had a private party, so we couldn't attend. We felt that if the concierge had booked them when we asked, we wouldn't have missed out on seeing the show during our time in Paris – we were there for almost a week! We should have booked them ourselves.

Our final, most stressful experience was the last day upon check out. The previous night we organised an airport shuttle through, you guessed it, the concierge. The concierge confirmed 8am for the shuttle. The next morning, as we're getting ready, we receive a phone call from the concierge at 7.30am saying that the shuttle will be here at 7.45. That's okay, we thought, 15 minutes to go, we’d be able to pack quickly. 5 minutes later (7.35 am), the concierge called back and said that the shuttle is here now, and if we don't come down straight away they would have to cancel it. What?? We asked for another 5-10 minutes, but they wouldn't budge. We asked them to call us a different shuttle, as we couldn't come down right away - they said no, not with this amount of short notice. I told them they confirmed 8am to us, that it wasn't our problem if they got their times mixed up, we shouldn't be penalised for their mistake. Their response was "you didn't speak to me last night when you confirmed"...no accountability, they were just passing the blame. We threw absolutely everything in one go into our bags and ran out the door. At the airport, we had to open up our bags and re-pack so things wouldn't spill etc. A miserable and stressful experience.

Housekeeping needs to be reviewed - small things, but everyday, something was wrong/out of ordinary i.e. when we first checked in, we had bath water in the bottom quarter of the bath...that evening, we had two chocolates plopped next to our change by the door, the next day, a set of pillow cases was left by the television, and all our towels were replaced but one went missing. On the following day, another towel went missing. The housekeeping inconsistencies didn’t bother us too much, it was the other experiences at the hotel de buci that made our stay disappointing.

Good points - Blockout blinds were great. Concierge could speak English well, good location.

A friend who is going to Paris in a few weeks asked me about the hotel and whether she should stay there - I said No.