I arrived at this hotel, booked just the day before my stay, only to be told that 'Due to a fault at head office' I had been overbooked. They then put me into a taxi to their property in Pigalle, quite some distance away. Given that I had specifically booked this property because of its location this was most unsatisfactory.

Whilst the receptionist was efficient and apologetic. I felt this was not handled well. At least I would have expected some token in recompense, such as a free drink or breakfast, but there was nothing. Frankly this is poor customer service.

We stayed here with our two children and it was perfect. The small apartment gave us more privacy than a hotel for much, much less. The staff was extremely friendly and helpful as well. The location was great with easy access to the Metro and wonderful walks to restaurants.

Would definitely stay here again and highly recommend it.

Our family with 2 teenagers (14 and 19 years) stayed here for 2 nights over the recent weekend.
The hotel exceeded our expectations. Checking in and out took less than 5 minutes. The staff were fluent in English and very courteous.
The 1-bedroom apartment was clean and in good condition. Though small, the space was adequate for us to be comfortable. The sofa bed for 2 was good-sized and solid. The free internet in the room had good connectivity.
The tiny kitchenette was very neat, well-appointed, and had a half-size dishwasher. The cutlery and utensils were in good condition.
There were fewer room amenities than usual for hotels, but we didn't miss what were not there (such as toothpaste, toothbrush, shower cap, complimentary coffee/tea/bottled water, etc.) There was no washing machine in the unit. Our room was quiet and the sleep was good. We could have done with a couple of extra pillows, as the ones there were rather soft. Housekeeping only comes once a week, so we tidied up after ourselves.
The immediate neighborhood - ah, what can I say! On rue Oberkampf just round the corner, one is totally spoiled for choice when it comes to food. Not just one or two bakeries but at least 5! Specialised shops selling cheese, meat (cooked and fresh), fish, fruits, vegetables, cafes and restaurants (Greek, Middle Eastern, pizzas and at least 2 Chinese/Asian, crepes, in addition to a supermarket). One can get a decent meal from 4.50 Euro onwards. Apart from this, Parmentier is not such an exciting neighborhood.
This hotel is not located in any of the main touristy areas, which probably explains why the rates are a little cheaper than some of the other hotels in this chain. However, the Oberkampf and Parmentier metro stations are but a short walk away, and the train quickly brings you to where the action is within a couple of stops. We never had to wait more than 5 minutes for any train.
The location is also convenient if you arrive by Eurostar, at the Gare du Nord station. However, a taxi from the hotel to the station on our last day came to a whopping 22 Euro for the short distance! The hotel called the taxi for us. The meter was already showing 11 Euro when it came, and I guess he surcharged us for 4 passengers, 2 (small) bags in the boot, and perhaps peak hour charge at 8 am? The taxi driver was surly (but not rude), did not speak English, and did not help with the luggage at all; hence I did not attempt to engage him in my limited French.
In all, we had a great stay and were totally satisfied with this hotel.

we arrived at the hotel to be told we were getting an upgrade as it was our honeymoon which was so lovely. the room is much bigger than i though for paris and the staff could not have been more helpful. it is our first night here and i could not be more impressed. supermarket is close and the staff have given us directions for everywhere we need to go.