I made the booking by internet for 4 nights. Maybe this was not my best ideea. Especialy because there was no review on the website about this hotel. The price was high, but acceptable, among the other offers for a 4 star hotel. Becouse we were second rank citizens, coming from Eastern Europe, we had to pay in advance for the first night, like a kind of guarantee. In our country there is a saying: you have to pay in advance only when you go to the street woman. So, the hotel policy for Eastern Europe citizens is "the money in advance". I consider this an offence for me and my fellow citizens.
The second mistake was the booking of a room, without knowing it's size. And we find the awful truth after paying in advance, at the reception, the first night: the room was smaller than my home bathroom. It has only 12 sq. meters, plus the bathroom, with 4 sq. meters. All the room space it's occupied by the bed. Around it two persons can not cross. And we had to live there for 4 long days and nights. We felt like in a prison. Above all, we could not see the room, before paying for it. That's scandalous.
Pay attention, don't let yourself be fooled by the bar offer. We have payed for it much more than it deserves. We wanted to drink a coffee and a tea, and we where charged for an express breakfest with 26 euros!
The heating in the room and bathroom didn't work the first night - in a 4 stars hotel! - and outside where 3 Celsius degrees.
Another thing, that besides the other problems looks ridiculous, puzzled us: the complimentary bottle of water and chocolates where available only the first night, and the room maid did not complete each morning the toiletries we consumed - and we lived there for 4 long days and nights.
I do not recomend this hotel to anyone. They want to make a fortune easy and quick, from stupid tourists, like me and other fools like me.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 November 2011
Dear Sir,
As a reply to your message, I would like to share my surprise when I read your comments. During your stay, we asked you repeatedly if everything was at your convenience and it seemed that you were indeed having a good time.
All the team was at your disposal to answer your expectations and questions. Please note that we do not make difference on the origin of our customers, this being all the more improbable as the hotel staff is of diverse origins, some of them from Eastern Europe.
Most of the Parisian hotels set one night in guarantee to secure the booking and that is for all guests.
Regarding the temperature it seems to me that we found a solution in 30mn; it is a new hotel which have adjustment to do and we appreciate your feed-backs to make them as quickly as possible.
Coffee and tea are available all day long; however, you asked us for croissants and in that case, we charged you a breakfast at 13 euro a person. The water and chocolate in the room are indeed welcome gifts and are thus not replaced; hygiene products are resupplied as soon as it is necessary and on request at the reception if the supplied quantities are not enough.
In the name of all the team of the Hotel “Le Pradey”, I deeply regret that you have this opinion of our institution and hope to welcome you during a next stay, in a more spacious room.
Yours sincerely,
Aurélie GERMAIN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC