I stayed on business for 3 nights in July. Due to some mayor event in Paris, this was the only available room among 5 and 4 star hotels in the area.
There is no bar, no restaurant… and no other service/amenity AT ALL in this hotel. At the check-in desk there is a video camera pointed towards the desk… (be aware of this while you digit your credit card PIN). The front door locks at midnight/1AM… but doorbell is available and functioning. ☺ Breakfast is fair choice… well disposed and catered to attentively… but after the first morning as I tried it… I did not go back for another… For my personal breakfast preferences versus price (25Eur)… it just did not deliver.
I booked the room directly trough their own website (their 3 night “special rate”) but they were surprised to hear that one can actually do that! At first I concluded that probably their conviction that I booked trough somewhere… what they consider “low-cost” website… (!??!), provided me with the “cheapest” room… and hence… the related “discounted” personal treatment. Until I… unfortunately… encountered all the rest.
Here my personal experience:
My room was so small that I had to place my small (cabin luggage size!) trolley on top of the fridge if I wanted to get out of the bed without moving the suitcase back and forth. At the bottom of the bed I had to walk side-ways to pass. I leave it to your imagination. ☺ (yes… even smaller then that!). I asked repeatedly to change rooms… to no avail… was told that they were “fully booked”. For all the discomfort of this situation… I could well go with that without complaint… (it was hard to get ANY room in the area in the first place)… no problem… when you have “time window” constraint like I had, things like this can easily happen… if only… at the check-out I was not “instructed” that all I needed do was “SIMPLY ASK!” for the room change”. Insult to injury?
The double bed was a bliss to sleep in… and the bathroom… even if it looked like a miniature of a “real” bathroom… was clean and well equipped with what you would find in a veritable 4* hotel. Plenty of towels and hot water. Defying its minute size… it did convey cosiness… providing to all the necessary.
Cannot really be speaking of the staff since I basically only spoke to two: day-time receptionist, night time receptionist/bellboy/porter/phone & internet expert/waiter… etc… etc… for two days… plus I met a third receptionist upon my check-out. The late two were kind and helpful… trying to do their best… in their conditions… whereas I highly suggest to avoid the receptionist called Marion.
Occasionally one does hit on an unkind receptionist… but such cheap arrogance... I have not experienced often… if at all… throughout my extensive travel record. The “heavy crime” that I must have obviously committed to deserve this treat… was that after my breakfast I tried to check-back with her… if my taxi, that I had ordered the night before, has been confirmed. I had an important meeting… and knowing well the morning difficulty with taxies I took my precautions the night before. She kept telling me that “at that time in the morning she cannot get the taxi for me”…. and to absolutely NO avail I tried to explain to her that I was NOT asking her to get me one… I just wanted the confirmation on the one that I ordered the night before… All she really needed to do is check one of their numberless yellow “post-it” notes all over their reception desk… (yes, this is how they operate!) or with the night-receptionist… that by the way… apologised with me as he saw me there at the breakfast… that he was “just about” to give me the wake-up call… but he was too “busy”. ☺☺☺ However he DID… diligently… order a taxi for me already the previous evening… ☺ All went well at the end… but certainly not due to Marion. Not then… (it gets even better!)… nor the day after: I had business lunch… (hence no morning rush!)… so I called the reception (poor me… Marion on duty!) for a taxi at the certain time… I did not receive neither the confirmation… nor the “arrival” call… I waited in the room… no call… so as the due-time ticked… I went down to the lobby (in their cranky elevator… that most of the time was “out of order” anyway)…. to find out what was happening… only to find the scene fit for a Fish-Market: angry taxi driver… yelling… Marion sneering at me that “taxi is WAITING!”… and then hissing back at him…. What a scene!
Later in the taxi I learned that he was frustrated with her… since darling Marion kept telling him that she would notify me… but did NOT… and as he insisted, she… instead…. simply gave him my room number (!?!?!?!?). (I suppose this must be legal in France…)
I am not worried… about the extra taxi bill… that I underwent as to calm down the driver… (Being a female “solo” traveller, safety… in a foreign country, for me is an important issue!)… I will not go bankrupt for that… It is the “non existent” service… but mainly… Marion’s obviously deliberate malfeasance…
For such… no (hand winding) apology... however slimy humble Marion tried to appear while apologising to me the next day… upon my check-out… (knowing that her Director was listening!)… I accepted her apology… (sheer “noblesse oblige”!)… but I did refuse to give her any more of my time. She took already more of my attention then legitimate… besides… it would have been the apex… if at the end… because of her pressing “need to talk to me”, I would have also missed my plane!
True… the hotel is not really expensive… although 224E (over 300 USD) per first night and 175 for each night after… for what I got… I do not consider a “good deal”. (For the comparison… do check the rates of the trusted chains… and their classic rooms – 3times the size of what I had in this hotel… in real 4/5 * amenities/services… at equivalent… if not better… location! They start off with 145E ) There WAS a reason why I found the only free room just here…. ☺ ☺ ☺
I found their website rather misleading. It advertised “free internet” which was available only on my last night there… and it was so slow that I could not do my Airline web-check-in because the “session expired” before the page could load… First two evenings… I was told that “their server had problems”. The lobby –alias- breakfast area pictures are accurate… but except the good bed quality… clean bathroom… and the tiny garden… (from which I escaped when I discovered that I could see trough the satin glass bathroom windows… the guests sitting on their toilets… and for the acoustics of the garden… you can hear them too!!!) in my experience… there is absolutely no trace of 4 stars here… unless a small plush lobby in a hotel is enough to acquire 4* rating.
A handy “central location” Bed & Breakfast? I could go for that… even for the very same price… (it is in the centre of Paris after all!)…. just fine… but if I knew I was sleeping in a B&B… I would have had realistic expectations… and could have hence… made my “stay plans” accordingly. Example: The evening of my arrival I had arranged with my business partners to meet me at the hotel restaurant for dinner… Who in the world would have imagined that 4* hotel does not have one!? However, it was easy to find a restaurant nearby for (an excellent!) meal… but since we had to discuss things that evening (it gets even better!)…. we, after dinner sat at the table in their “garden” and asked for a bottle of water. Guess what? We were offered a “glass” of water from receptionist’s “private” bottle… He was trying to avoid us the extra charge… sweet darling… ☺ Eventually he dug-up a bottle of champagne from somewhere… which we then took… and consequently the “new” bottle of water showed up too… ☺ The receipt for this that I signed as “room charge” was then scribbled on one of their yellow “post it” papers. A four star hotel?
In all honesty… I would have come to sleep here… in any case… because I got the only available room (hotel looked good on their web-page!) and mainly because of my pressing need of time and area restrictions… but if I knew what to expect, my trip organization would have been significantly different.
In my opinion this hotel is largely over-rated and significantly understaffed. Some employees really try their best… but the amount of guests and work load simply cuts down on delivering any quality service really… which for the nature of this hotel is limited to the calling a taxi for you... Little else of the “services” this hotel provides the staff to deliver anyway. Not the staff’s fault.
Unkindness… is... though. ☺
Room Tip: Best rooms.... are in some other hotel... :)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
20 September 2011
We thank you for your visit in our hotel which we appreciate to give you an agreeable stay in the future.
Regards,
The Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC