I was looking forward to stay in this hotel, but I went from one disappointment to another:
- room incredibly small althought I booked a DOUBLE room and paid higher price to be in bigger room. I believe I was still put in a small room.
- TV not working
- WIFI to low on the 5th floor to work
- Heating either freezing or too hot
- super small wardrobe
- not very helpful staff (since there was not Room Service,only delivery proposed was Domino's pizza!)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 December 2011
Dear client,
We are deeply sorry for the disagreements occured during your stay. The only argument I can put forward is that we just opened at the end of July.
I would like to answer to 2 things: the rooms on the 5th floor are former atic rooms, very nice in the parisian style but obviously smaller and you asked for a room on the 5th floor.
You paid the lowest price available, for a standard room, you've been upgraded to a Deluxe room with no supplement.
Despite the efforts of our staff, we have not been able to satisfy your request, so please accept my apologies
Regards
Isabelle Thos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC