good breakfast ,helpfull staff clean room and bathroom,not in the center but 15 mins away from the metro

Me and my husband stayed at this hotel for 3 nights and it was what we expected. Nice hotel, staff friendly, rooms were cleaned every day but noticed they didnt vacuum every day, towels changed every day, kettle with tea and coffee. Quiet only disturbance was a noisy toilet water system that we could hear all the time during the day but it was quiet at night. Breakfast choice was ok, fresh pastries,croassaints,ham, cheese,jam, scrumbled eggs,bacon,mini sausages,cornflakes, juice,coffee,tea. For us satisfactory, ate plenty every morning which kept us going til the afternoon. Metro was 2min walk away-Porte d`Ivry(lovely patisserie shop on a corner right by the tube) and from there easy acces to city centre and all the sights.No problem with a transport apart from the fact that Paris is a dirty city and metro is filthy and stinks, must be awful during the hottest time of year.

I stayed for 2 nights and as of the morning I checked out, I paid the receptionist cash. However, they insist on having the information to my credit card, and not to my surprise, manage to double-charged me for the two nights.

I called the hotel multiple times and the staff were very rude and unhelpful. They turned me to silent for over 30 min. Also, once I got to explain the situation to one of the receptionist, she told me to email the manager and that she wasn't able to convey the message or try to help me fix the problem.

Finally, as per say, I emailed the manager, but not reply was given regarding the status of the reversal. When I called him regarding an exchange rate difference of the day charged and the day refunded, he snobbishly complained that I fuse over such small amount.

Such service is unacceptable for a Best Western chain. Be very careful to your belongings and letting them have you credit card information, as this hotel is horribly unfriendly and unhelpful.

hotel was clean. Average customer service. Too far from Metro station