Our stay started of ok though we were disappointed with the size of the room and subsequently very happy that we booked a privilege room since i couldnt imagine what the size of a classic room would have been. There are absolutely no information available in the room about the hotel amenities, breakfast timings etc. I mention this since we were informed by the desk clerk that breakfast would be from 07:00 - 11:00, he just forgot to mention that this timings were only during weekdays. So we walked into breakfast on Saturday morning around 09:50 and were informed that breakfast would close in 10 minutes and we ended up having the left overs since the buffet was no longer being replenished.
The first night we spent there was absolutely tiresome because of the temperature in the room and the absolute lack of airconditioning. When we called the reception to ask about the air conditioning we were told that it will probably not be turned on....after trying a couple of times we were offered a portable fan which we settled for and were happy with.
The last day we requested for a late check out which was part of our package and were blantly refused by the receptionist even if there was availability. We were finally granted the late check out which we had full right to only after talking to the manager.
Another general remark, we were not met with a friendly staff when we addressed them in English. I understand that in France, people speak French but us poor sods who do not speak English should apparently not expect friendliness from the staff in a hotel that we pay for.
I think that there is a serious room for improvement in customer service..I have stayed at other Accor Hotels where i have been served very satisfactorily but this hotel..I am sorry to say, I will never return to.
- Accor Paris Austerlitz Bibliotheque
