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BEST WESTERN Premier Trocadero la Tour – reviews, photos

4.0 of 5
5 Bis Rue Massenet, 75116 Paris, France
Hotel amenities
Special offer
Free breakfast
BEST WESTERN Premier Trocadero la Tour
Ranked #544 of 1,839 hotels in Paris
4.0 of 5 stars 178 Reviews
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178 reviews from our community

What travellers say about this hotel
  • Eiffel tower(14)
  • Very nice(5)
  • Metro station(5)
  • Room service(3)
Traveller rating
    56
    71
    29
    10
    12
Only show reviews for Family (30) | Couples (64) | Business (28)
Date Rating
Brussels, Belgium
Senior Contributor
32 reviews 32 reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
“Not a 4 star hotel, 3 star at best!”
3 of 5 stars Reviewed 11 February 2012
2
people found this review helpful

We booked a 'Classic' room, and would not advise this for any couple as the room we were allocated was so small we could barely move around it. The bed was a small double, which is not to be expected in a 4 star establishment, and even stashing our two small suitcases was a challenge. In short, the room was much better suited for single occupation, and we would not have stayed for a second night had pre-payment not already been made (the hotel could not offer an alternative as it was full). There is only one tiny lift - again just big enough for two and two small suitcases - totally inadequate in the morning as there are seven floors. On the plus side, the room was very clean and, as others have commented, the staff were friendly and helpful. However, this did not compensate for the fact that the heating/aircon system was noisy, the bar closed earlier than advertised, and the basic continental breakfast was overpriced. We also found it odd that we asked for an extra blanket we were given a mattress protector for a single bed! The best thing about this hotel is the very good free wi-fi, and the reality is that there are plenty of hotels in Paris which offer better value than this one. Best Western needs to review its rating system if it hopes to retain credibility.

Room Tip: Avoid the so-called 'classic' rooms unless you are travelling alone.
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Contributor
24 reviews 24 reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Average.”
3 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

Hotel is ok, stuff very helpfull. Breakfast very good. Rooms are clean and bathroom is I would say renovated. Problem is that it was terribly cold. The receptions gave us little heather but still it was cold in bathroom Outside was - 5 but thats not an excuse!

  • Stayed January 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Strasbourg, France
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Service quality needs to improve”
3 of 5 stars Reviewed 10 December 2011
1
person found this review helpful

I've been several times to this hotel in the last few years and witnessed a steady decline in service quality. I do like the hotel and its architecture, so that's one reason for going back. But they do need to improve if they want to keep their regular customers, as the prices are high, even for Paris standards. Some of the challenges:
- better service quality: the reception staff used to be much more friendly, now you have to wait long for paying, have to fill out yourselves the registration form etc.
- Air conditioning: it works fine in April-May, but in summer it can get 30 degrees C in the room. If A/C quits services it takes them 7 days to get it repaired...
- No working lamp on my office desk at the last visit. I had to ask twice to finally get the reply they didn't have enough light bulbs...
- sometimes they run out of croissants at breakfast, for an expensive breakfast in a 4 star hotel I would expect something else.
- In some of the rooms you hear your neighbors snoring, as you share doors, which should be double isolated.

Room Tip: no rooms with connecting doors to another room.
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  • Stayed August 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“very clean , nice city hotel”
5 of 5 stars Reviewed 27 November 2011

maximum 15 minutes walk to Eiffel tower, close to two metro stations and big shopping mall
very clean and nice city hotel. absolutely clean bathroom and comfy bed. massive room and good free wifi connection inside the room
loved it !!!!

Room Tip: large room for two good free wifi connection inside room
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  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask piyumi l about BEST WESTERN Premier Trocadero la Tour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, MA
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Great hotel in a great location”
4 of 5 stars Reviewed 7 November 2011

I found this hotel while looking for someplace to stay in Paris for under $300/night -- though the rates here were *much* less than other hotels, the rooms and service were great, and the location can't be beat -- less than a 10-min walk to the Eiffel Tower! And the room I had was, by local standards, quite large -- king bed with plenty of room to move around, very large bathroom, and a large wardrobe and dresser. Free internet (with good performance) made this a great place to catch up on work.

The only negative was the price of breakfast -- 19 Euro/day seemed a lot, though the quality and service were good.

Overall, I would definitely recommend this hotel, whether for business or vacation.

Room Tip: Booked a Queen superior room, though received a King bed -- very large room for a Paris hotel.
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  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about BEST WESTERN Premier Trocadero la Tour

  • Best Western Paris
  • Best Western Hotel Paris
Address: 5 Bis Rue Massenet, 75116 Paris, France
Price range (per night):* INR12,093 - 21,400

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BEST WESTERN Premier Trocadero la Tour
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