We booked two nights at Villa Luxembourg. The room was advertised as a leisure room with a
queen bed, at a rate that was not exactly cheap: $265 per night.
When we arrived, the room was tidy but the upholstery and bedspread were covered in stains. More importantly,
the bed was not an actual bed: It was a fold-out cot with a thin mattress through which the springs felt like
sharp rods--impossible to sleep on. The room seemed to be the sitting-room portion of a suite, rather than an
actual bedroom (it was connected to the neighboring room). After sitting on the bed when we first checked in,
we requested to be moved to a room with an actual bed. The management told us they had no other rooms available.
They promised to move us to a room with an actual bed the next day.
When we returned that evening, they had indeed moved our bags to a room with an actual bed, but this new room had
foot-wide strips of paint peeling from the ceiling and an inch-wide swath of black mold around the tub. The
upholstery and bedspread were as filthy as in the first room. It was utterly disgusting. We could not sleep.
Finally, the hotel was supposed to have wireless Internet access, which it did the first day...but not the second.
Other guests were equally frustrated. It could easily have been fixed by rebooting the wireless router, since
the front desk still had an Internet connection, but the manager would not let me do it.
I have travelled extensively abroad in at least 25 countries, and I've stayed in places ranging from beach motels
in Indonesia and low-rent motels on Indian reservations to Conrad and Four Seasons properties. But never have I
experienced anything quite like this: a fleabag hotel claiming to be a 3-star property.
I recognize that our contract specified that the reservation was not refundable, but a contract works both ways:
Villa Luxembourg was supposed to provide a habitable, reasonably sanitary room with a queen-size bed, at a 3-star
level of comfort, which they did not even approximate. Not even the bed.
We were scheduled to spend another night there, booked through a different firm. We cancelled the booking, but the
hotel insisted on billing us anyway. I'm now trying to dispute the charge.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC