We had terrible experience at this hotel and ended up changing the hotel the second day of our stay. We stayed there one night and my confirmation said that if I cancelled or modify my reservation I had to pay one night. The receptionist told us to pay for three nights!!! Fortunately, the booking agent told her that we should pay for one more night. Τhe receptionist took the money and she started been racist and insulting to us and our country!!!!!!!!
I have never seen a so rude, horrible and completely unprofessional person. The funny thing was that at our arrival we found the door locked with a note: “je reviens”!!! Bel Oranger Gare de Lyon was a horrible and overpriced hotel. The room was very small, so small that we couldn’t even lay the bags open! Actually, everything was small: room, elevators and hallways. The smell in the hotel was awful and we had to walk around with our hand over our mouth all the time. I travel a lot but this was by far the worst hotel I have ever been in, even motels in the united states are better than this hotel. The pictures on the website are not at all representative. I didn’t like anything there. Stay away from this hotel if you want to enjoy Paris. There are so many good hotels in Paris if you add 10-20€.