The hotel is very tired with the bathrooms particularly being unattractive. We had two rooms - one of which overlooked an ugly patio area. The disco kept all of us awake until 4 in the morning - we had three children with us who also didn't sleep! We complained to the hotel who did offer to ask them to turn the music down! but we suggested that maybe they should have put us in another location in the hotel. The breakfast was awful. My advise would be to skip Troyes altogether as it has nowhere near the charm of Reims which is only 100 km further north. The old town of Troyes does have some charming buildings and restaurants but certainly not enough to make it a "must see". We will not be going back!

wonderful english speaking staff, arrived late but no problem. nice clean comfy room. ample breakfast. Will use again and again on my visits through france to italy. average price.

We were using this hotel as a stop on a longer trip after being let down by another hotel in the area we booked this hotel because it had 4 restaurants and disabled access. First problem is the reception is on the first floor and the old cage type lift was not working. Out of the four restaurants only the seedy bar was open. The hotel staff said there may be somewhere open in town but didn't know or care. The hotel is near the station and marshalling yard which started work at 4 in morning and woke us with the noise. Breakfast was just about OK. We would avoid this hotel, especially on Sundays!!!! An experience NOT to be repeated!!!

Arrived in Troyes late. The Comtes de Champagne was sadly full. They directed us to the Grand. Bad move. Room was on a grim corridor. View into a courtyard with a plastic palm tree. Bathroom hadn't been upgraded for a very long time. Double bed had this bizarre portico over it. Decided not to stay for breakfast. Reception reminded me of a fleapit in the backstreets of Cairo I once stayed in when a poor student. Dear oh dear.