Having just read some of the reviews for Les Comtes, I think the fairest thing I can say is that if you want straight walls and industry-standard rooms, don't stay here. Medieval features mixed with 20th century PVC are not everybody's cup of tea. Having said that, I arrived with my brother and a dog, late on a cold Friday evening just before Christmas, to receive a warm welcome from the guy on reception, who offered to show us several rooms before we made a decision about whether we would stay there or not. The rooms weren't especially cheap - you would almost certainly save money if you went to a Formule 1 - but there was no supplement for the dog staying in my room with me, and no charge for wireless either: I've known hotels charge ridiculous amounts for internet access. The room was SPOTLESS (I'm fussy and I always check), the bed enormous; the shower head was so big it was like stepping into a hot waterfall. Bliss. The breakfast seemed a bit steep at 9 euros, but there was plenty of food: fresh fruit, juice, croissants, pains au chocolat, bread rolls, ham, cheese, yoghurt, cereal, eggs... no danger of leaving the breakfast room hungry!

As for the location: I don't think I've ever had a better town centre situation. A plethora of restaurants and bars are a short walk away, but the road outside the hotel was quiet and a peaceful night's sleep was duly enjoyed, with the car safely locked away behind high metal gates in the hotel's car park opposite. The historic centre of Troyes is a delight, architecturally speaking, but to see it all lit up with fairy lights a week before Christmas made it quite magical.

Above all, this is a typically French establishment. Shoulder-shrugging when you don't like something is pretty well standard in this country. Nobody likes criticism, but the French can take it quite personally, and visitors to the country would do well to remember this. For me, I'd take the wonky staircases and the shabby carpets over a modern building with all the personality of a drink of water. A bit of imagination and a degree of acceptance of this place's provenance would go a long way towards making it an experience that you can recall with affection in years to come.

We found this hotel from one of the travel guides that we often rely on. It was a disappointment. The greeting upon arrival at the front desk was cold and abrupt. Were we disturbing her? It sure seemed like it. The room was ok but for the price, it should have been much nicer. The location was excellent however and we had a lovely dinner not too far from there. The next morning, a young lady seemed to be in charge and she brightened our stay a bit but the damage had been done. So much, at least to us, depends on the people that you meet and in this case, it was not good.

We (Myself, partner, 1 year old child) stayed in room 16 which was one of the superior doubles. We also travel with our own large travel cot.

The room was very large, clean and bright. Even with the travel cot constructed there was plenty of room for moving on all sides of the cot and around the rest of the room. Room also included a bed sofa area for more people, table and chairs, tasteful paintings, LOTS of electric lighting with lots of buttons to turn on the lights any combination you want.

Room has own private bathroom and own private toilet room which is perfect, clear and large.

Bed large and comfortable with plenty of pillows.

Breakfast was standard but quality buffet for 8euro per person. The usual cold buffet, croissants, fruits, meats, cheese, yoghurts etc etc etc. All you could want. Pan au chocolat too of course.

Location perfect in the middle of Old Town Troyes.

Only down side is parking which needs to be booked in advance... didnt work out for us because we did not know this, but local park houses turned out cheap and convenient anyway and actually cheaper than the hotel parking.

24 Hour check in available too at a computer at the door when the reception is not manned.

No elevator only stairs if this is important to the reader.

However all in all a good experiences, would stay again if in Troyes, no complaints at all.

We have used this hotel as an overnight stop on our way south for the last 5 years. It has always been somewhat basic but had charm, charachter and very friendly owners,. What a difference a year makes! New owners apparently bought the hotel a few months ago and look like they are embarking on some sort of renovation. None of which seems to be making any improvements to the hotel.
The receptionist was rude. When one of our party asked to pay by cash (up front, rather than paying on departure we were instructed) she was told she had to have the exact amount as no change was available.
The rooms we were given hadn't been cleaned. When I raised this with the miserable receptionist I was told they were full up the night before and running behind as someone hadn't turned up. The room was eventually cleaned at 4.30pm.
All the previous charachter of the hotel seems to have been stripped away. The rooms now seem very shabby. The bed was the most uncomfortable I have ever tried sleeping on. The only improvement was a new shower head!
To top this off, the room charge had gone up since booking - again - no explanation to which was given. The room charge was such that it was now, in no way, value for money.
All in all, dreadful and after 5 years of great stays, we will not be staying here again.