Booked this hotel online and photos looked lovely. When we arrived, our room had no Hot water. The maintenance man said it was because it was cold outside!! The next room had broken legs in the bed and it wobbled like crazy. We then were put in a deluxe room... Very basic, somewhat clean but extremely cold! The hotel manager said he couldn't turn up the heat any more so gave us a second duvet for the bed. We thought it was raining but turned out it was all on the inside of the windows. Can you say mold?
On the plus side, the location is incredible, and the price was cheap. The hotel manager was very sincere and polite and tried to please us.
This hotel is good for a 1 night stop... 3 was way too long for us!
- Le Grand Reims
