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Mercure Reims Parc des Expositions – reviews, photos

3.0 of 5
2 rue Gabriel Voisin, 51688 Reims, France
Hotel amenities
Mercure Reims Parc des Expositions
Mercure Reims Parc des Expositions
Mercure Reims Parc des Expositions
Mercure Reims Parc des Expositions
Mercure Reims Parc des Expositions
Mercure Reims Parc des Expositions
Ranked #16 of 56 hotels in Reims
3.5 of 5 stars 96 Reviews
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96 reviews from our community

    Trip type
Traveller rating
    3
    48
    38
    4
    3
Date Rating
Warwickshire
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Disappointing”
3 of 5 stars Reviewed 25 December 2011

I stayed here at the end of a tour with Shearings, and this hotel was a big let down compared to the rest of the tour (one excellent Novotel was the other hotel used in France on the outbound leg of the trip.

Firstly the positives: the receptionist was friendly and the breakfast was good and plentiful even for a coach tour group.

However, the rooms themselves leave a lot to be desired. The first room I was in (I asked to change for reasons which will be obvious) had just one electrical socket for guest usage, right in the corner of the room on the floor underneath a long table thing, so to charge my phone I had to crawl on hands and knees on the floor. However, as this room was directly next to a function room which was being prepared for a party, I pre-empted the disturbance (or so I thought) by asking for a room move. It turns out that other people located several rooms down the corridor from me also asked to be moved due to the noise when the party started.

The room I was moved into was clearly better in design... and right above the party. I got virtually no sleep and was pretty tired as a result but as the hotel was full it was better than nothing. The room was clean but the bathroom had hairs from the previous occupant, and also the bottom of the bath looked like someone had attacked it with a cheese grater.

Dinner was a farce - nice soup, awful attitude of the staff meant I didn't even try to see what the options would be for a non meat eater, I gave up the ghost and went to lie awake listening to the drunken going ons instead. The waiters in particular were ruder than the stereotype of a rude French waiter (which is actually very rare in my experience, never had a service problem anywhere before).

I'd prefer never to stay here again but accept that if I go on another Shearings holiday that might happen.

  • Stayed December 2011, travelled solo
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mercurereimsexpogm, Directeur général at Mercure Reims Parc des Expositions, responded to this review
16 January 2012
Dear Sir, Madam,

By leaving your comments on Tripadvisor, you have taken the time to give us your opinion about your stay in our hotel, and we thank you.

We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.

Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us.

Looking forward to welcoming you shortly in one of the hotels of the Mercure network.

Yours sincerely,
Nicolas Pehlivanian

Directeur / General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Stoke-on-Trent
1 review
“Overnight stop”
3 of 5 stars Reviewed 26 September 2011

  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Posted by an Accorhotels.com traveller
Petersfield, United Kingdom
1 review
“Good hotel, shame about the restaurant”
4 of 5 stars Reviewed 16 September 2011

Hotel is good, welcoming, modern, clean and rooms are good size. The breakfast buffet has a wide selection of good food with plenty of "healthy" options. The restaurant is not outstanding and over priced. £22 for a reasonable steak main course is excessive!

  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Halifax, United Kingdom
1 review
1 helpful vote 1 helpful vote
“On route”
4 of 5 stars Reviewed 7 September 2011
1
person found this review helpful

Stay was for 1 night only so we were not able to use much of the facilities. Friendly staff, rooms clean and comfortable, our evening meal was good. This is more of a business hotel and therefore a number of business groups in the restaurant although this was not a problem to us. Easy access into Reims although you would need use of a car or a taxi. Directions to hotel a little vague a sat nav would have been handy. We would stay again.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Posted by an Accorhotels.com traveller
Sion, Switzerland
1 review
“Good once you find it.”
4 of 5 stars Reviewed 6 September 2011

  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.

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Additional Information about Mercure Reims Parc des Expositions

2 rue Gabriel Voisin, 51688 Reims, France
Price range (per night):* INR5,825 - 8,570

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