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Mercure Reims Cathedrale – reviews, photos

3.0 of 5
31 boulevard Paul Doumer, 51100 Reims, France
Hotel amenities
Mercure Reims Cathedrale
Ranked #10 of 56 hotels in Reims
3.5 of 5 stars 225 Reviews
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225 reviews from our community

    Trip type
Traveller rating
    36
    85
    76
    15
    13
Date Rating
Winchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
“Now a tired and shabby hotel, poor service at bar and reception”
2 of 5 stars Reviewed 2 February 2012

Have been going to this hotel for 10 years now, and watched it turn from a good hotel with good service into a tired and shabby hotel with poor service. The rooms are now very tired, not properly clean and smell musty, the bathroom are smelly and outdated with broken fittings. The bar tender was chatting to his wife at the bar while his (5 year old) son played behind the bar! Reception staff are not interested, nor is General Manager Jean-Pierre Fourney. Avoid until it is refurbished and a new General Manager appointed!

Room Tip: Avoid this hotel until it is refurbished and a new General Manager appointed
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  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Rob928 about Mercure Reims Cathedrale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxime DEZ, Front Office Manager at Mercure Reims Cathedrale, responded to this review
20 February 2012
Dear Sir, Madam,

You have taken the time to give us your opinion about your stay in our hotel, and we thank you.

We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.

Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us.

Looking forward to welcoming you shortly in one of the hotels of the Mercure network.

Yours sincerely,

Maxime DEZ
Responsable Hébergement
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
1 review
“Excellent stopover”
5 of 5 stars Reviewed 1 February 2012

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Bacup, United Kingdom
1 review
“stopover to visit city of Reims & Cathedral”
3 of 5 stars Reviewed 19 January 2012

read most recent reviews, which did prove to be correct in respect of the condition of the rooms and furnishings. However, it was generally clean, we had a large spacious, airy bedroom, well appointed bathroom, twin wash basins, seperate shower, and full size bath. There was an issue with a split shower hose and faulty control on the bath, We reported this on departure and trust it will be rectified for next visitors..The large bed was comfy with good firm mattress. Tea and coffee facilities.

Room Tip: Higher floor light and airy
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  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask papaskis about Mercure Reims Cathedrale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancashire
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Stop over”
4 of 5 stars Reviewed 15 January 2012

As we wanted to stay somewhere near to visit the Cathedrale we chose the Mercure as advertised as being not too far from the historic site. The reviews we read were true that the furniture was tired And in need of up grading. We received a friendly welcome, got a room on the 5th floor as requested high floor and near the lift. Lovely airy room with view of the river and omfortable bed, large bathroom with twin wash basins, bath and separate shower cubicle. Tea, and coffee facilities, free wi fi, flat screen TV with just BBC world and CNN in English.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask motherski about Mercure Reims Cathedrale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
1 review
“like it”
4 of 5 stars Reviewed 6 January 2012

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.

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Additional Information about Mercure Reims Cathedrale

  • Accor Reims Cathedrale
Address: 31 boulevard Paul Doumer, 51100 Reims, France
Price range (per night):* INR6,049 - 10,474

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Mercure Reims Cathedrale
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