We stayed only one night for a stop-over. We booked two double rooms as family rooms were not available, The hotel is in the town centre, very easy to reach from the motorway. The rooms are large and confortable with lovely furniture, fridge, flat screen tv. Staff at the reception very friendly and helpfull. Parking is available in the hotel garage for € 8, in alternative there is a public parking just outside the hotel. A good quality breakfast buffet is served for € 13. As we checked-in late in the evening we had dinner at Place Bernard restaurant. Quite expensive but very good food. Staff in the reastaurant very friendly, they love talking with restaurant guests. Overall a good hotel.

I ended up going to the Hotel de France when my original hotel ended up bankrupt and closed (!), and was pleased with the change. Rooms are large-ish - plenty of mirrors, plenty of towels (but no shower curtain if that is something that bothers you). Front desk was lovely on checking in. Downside was the price of the breakfast at 14 Euros a persoon...but just eat elsewhere...

Our trip to Bourg-en-Bresse was a delightful accident. We were flying in a light aircraft through France and were due to stay in Annecy but weather prevented us and we ended up in this delightful little town.
We had no problems whatsoever in booking into the hotel and were greeted by a very friendly and helpful receptionist.
It is a very tiny lift but there is a lift nevertheless. My room was large and overlooked the square outside the hotel. It was as others have suggested a little pungent when I first opened the door, possibly a smokers smell, but an opening of the windows soon put paid to the smell. The bed was incredibly comfortable and as I am known as the "princess and the pea" that is a huge compliment. It was also great to find a bath so many hotels on the Continent I encounter have gone down the route of shower only.
We didn't eat at the restaurant attached to the hotel but found a super place just beyond the theatre which had great tasting food at highly competitive prices called Le ZinG.

As an aside we also had an amazing meal at the little airfield which would put many a 5star restaurant in the shade.

It did get a little noisy in the night at one point, the hotel is after all right in the middle of the town but all in all I would happily stay here again and recommend it to others

The title of this review may lead you to believe that our stay here was excellent - er, no. If ever there was a lesson in how not to provide basic customer service, this was it.

I booked, using my debit cards details, through the hotel website (www.grand-hoteldefrance.com) and received a prompt confirmation email. Excellent, I thought. On arrival, the astonishingly dismissive receptionist hotly maintained that the email I was showing her was not sent from the hotel, therefore my confirmed price and indeed full reservation was not confirmed. A double room was to become a twin (something my girlfriend and I were "thrilled" about), the 75 euros room rate was to become 101 euros.

I requested to speak to the manager, Madame Florence Labaquere (this name was written at the base of the confirmation email, sent from infos@grand-hoteldefrance.com - which apparently didn't come from the hotel - hmmmm) - a request which was flatly denied by the charming receptionist in the manner of an exasperated cider drinker swatting at a particularly persistent wasp.

I've lived in France for many years and although not fluent, my French is able to politely ask for information in a formal and correct way. I asked our friend behind the counter for process details to check whether or not my bank card would be debited, as due to there being no double rooms available, we would be staying elsewhere. She then ignored me entirely, in a way that frankly defies all analogies and description.

My girlfriend and I then decided to leave at that point, as the receptionist had clearly weighed up her options and plumped for a total disregard of her customers and indeed her immediate environment and duties. We ended up staying in the Kyriad, basic but lovely. Staff with smiles - it felt good.

Take it from me - do NOT book through this hotel's website. A stay might be enjoyable, but I would seriously distrust their reservation processes and indeed the astounding receptionist.