No doubt, the 12th century building, a former monastery, is amazing. The cellar, the winding stairs and the rooms with high ceiling... something really different to the usual hotel buildings.
Some other things such as cleanliness were also quite different to the usual hotel standards - in a bad way! The room was not clean. The floor carpet, the bed cover, the bathroom - everything a bit dusty, broken or with stains. A tiny queen sized bed for me and my husband.
We had a reservation for dinner in the hotel restaurant. Upon arrival we got to sneak into the kitchen. After seeing the cleanliness standards of the rooms and the kitchen, we cancelled the reservation and had dinner outside of the hotel.
Great location tough! Service was ok.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 July 2010
Very surprise by your complaint after your stay.
"This is a wonderful place.The rooms are very good. We stayed in clos du bois prevot. The windows was lovely. Thank you"
"We have had a most enjoyable stay at your lovely place, we will recommand your hotel"
"Thank you for the two lovely days in your wonderful hotel, we will come again, au revoir"
"What a gorgeous town and a delighful hotel, we had a great stay. We hope to be back"
This is some messages of our visitors book after the renovation in 2010.
In the last may, we were the first 3 stars new classification Hôtel de charme of burgundy!
Hope to welcome you again in Beaune and have a drink together
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC