This hotel is JUST outside the old center of Beaune (north gate), and not too far from the autoroute that leads north to Dijon and south to Chalon-sur-Saône. Sleeping in the annex made for peace and quiet, with a partial view of some gardens. On the whole, we were satisfied with our four nights in this Best Western hotel, but we have a few quibbles: the wi-fi did not work in the under-renovation annex to the hotel that they appear to have recently acquired; there was no list of laundry prices in the room, and we made the mistake of giving three t-shirts to be laundered without asking the cost (they were 10 euros EACH!); the breakfast staff seemed perpetually overwhelmed by the tour groups who descended on the buffet breakfast each morning, and items were frequently exhausted by the time we arrived. Parking in the underground garage is far from easy, if the only places left are the narrow ones between pillars.
Potential guests should factor in the extra costs of breakfast and parking when estimating the total cost of their stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 July 2011
Dear Madam and Sir,
Thank you for your comment on our hotel. Remarks and comments on our establishment are very important for us, and help us to do the best every day for our clients!
As you can appreciate, we have indeed recently to create new rooms which are quiet on the back of the hotel. About laundry, you normally find with your laundry bag prices of this service. I explain to housekeeper your problem to be sure that they would be vigilant next time.
Concerning breakfast, I told about your comment with my manager. He will speak about this with the person who is in charge of breakfast room to improve our service and you will not be disturbed by a possible service group.
I hope we will see you in our hotel next time you would come in Beaune! Don't hesitate to contact me directly to organize you stay, it will be a pleasure for me to propose you our best price for your stay!
Best regards,
Julie Armbruster
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC