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BEST WESTERN La Palmeraie – reviews, photos

3.0 of 5
1, passage de l'Europe, 64000 Pau, France
Hotel amenities
BEST WESTERN La Palmeraie
Ranked #22 of 33 hotels in Pau
3.5 of 5 stars 16 Reviews
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16 reviews from our community

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Dorking, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Good choice”
4 of 5 stars Reviewed 19 October 2011

We stayed at the Palmeraie with a group of people supporting a horse in a competition nearby. The location was excellent. The staff could not have been more helpful. The reservations were constantly changing and they managed to accomodate us all. The rooms are spacious and clean with a large bathroom seperate loo and dressing area. The food was good but the restaurant is not open on Sat and Sun evenings. Breakfast is buffet style with a good selection....however I would never advise full English in a French hotel...when in Rome!!!! Remember breakfast is not included and is quite pricey ...so make the most of it. The staff are excellent but at breakfast the plates etc were slow to be replenished. Overall a very enjoyable stay and we will return.

Room Tip: Rooms car park side are quieter. No lift.... but good rooms available on the ground floor.
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  • Stayed October 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent hotel and value”
5 of 5 stars Reviewed 19 October 2011

We stayed here with a group of friends when in town for the nearby horse trials, and thoroughly enjoyed our visit. The rooms are spacious, clean and comfortable. The staff were friendly and helpful - especially the lady at reception, who couldn't have been more helpful.
If the excellent steak that I enjoyed in our room is anything to go by, the food is also very good.
The hotel was in a peaceful location although easily accessible from the motorway, and had plenty of parking space.
I would definitely use this hotel again if we ever return to the area.

  • Stayed October 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ianbxcb about BEST WESTERN La Palmeraie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cranleigh
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“expensive and without functioning aircon”
2 of 5 stars Reviewed 9 June 2010

Drove to Pau from Perpignan mainly on the D117, a highly recommended route with wonderful scenery, beautiful small towns and Cathar castles. we will return but not to the Palmeraie! We chose this as an overnight stop on route to Northern Spain and it was a good location and easy to find just off the E80.
A reasonable greeting, the room was gloomy,hot and the aircon did not work. We asked for something to be done about the aircon and got a shrug of the shoulders. Asked for a different room and was told there were no alternative rooms available. This was strange as there appeared to be only two or three other people staying at the hotel. So we had to stay where we were. The room was not particularly clean, I found the cut up pieces of someones credit card on the floor.
Had a beer, the most expensive I had had in France by a country mile, euro 7.50, my wife suggested I should have asked the price before ordering, I did not reply. Dinner was Ok and breakfast was poor. Had a poor nights sleep, no aircon and as the room was on the ground floor could not open the window because of noise from passing traffic.
Parking was free but not secure.
I am sure there are much better places to stay in Pau.

  • Stayed May 2010, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Gillette, Wyoming
Senior Contributor
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20 helpful votes 20 helpful votes
“Size like U.S. hotels, but with a French flair”
5 of 5 stars Reviewed 22 July 2009

We enjoyed this hotel a lot. It was modern with a large room, good bed, cool high tech window shade, and air conditioning!!

U.S. travelers who complain about small rooms in Europe, poor parking, no AC would be right at home here. This hotel would compete well if it were in the USA.

Desk staff helpful but limited English.

This had the feel of a business/meeting hotels altho we were there on a Friday so there were no meetings.

Room, bath room, everything very clean and nice.

Breakfast here was a bargain at 9.00 Euros each and the best spread we had on the trip.

  • Stayed April 2008, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by Maurice95 for Pau
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
West Sussex, UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
29 helpful votes 29 helpful votes
“Ok for an overnighter. Do not take kids there though.”
1 of 5 stars Reviewed 15 August 2005
12
people found this review helpful

This hotel is about 10 minutes from Pau airport, about 30 seconds from the motorway exit and about 1 minute from a very large hospital. It is situated about 5 minutes from Pau itself in a fairly industial area not far from the university. It is actually approached from behind as the front of the hotel faces a main road and has no entrance.

The reception is failry small but the staff are friendly and speak English pretty well. Off of the lobby are the stairs leading to the rooms which are all on the first floor. Disabled visitors should be aware that there are no lifts and quite a lot of stairs. There also seemed to be no to help with luggage. Also from the lobby you can get to the Restaurant (which was shut for all but 1 day we were there) and the bar, which was always empty.

We asked for a non-smoking room but such things are a bit hit and miss in France. Outside the room there was so much smoke that non-smokers or asmatics may have a problem with this hotel. Worryingly there were also no sprinklers of any kind in the room (because of smokers setting them off I would guess). As you enter ther room there is a corridor with a door leading to the toilet, a separate door leading to the bathroom; a closet with a sliding door and another door leading to the bedroom. There was also a balcony.

The details on-line claim this hotel was built in 1992. It it was it was designed and decorated in 70's retro style. The toilet was clean but functional, being a small room with a pretty industrial looking light and nothing else at all other than the cream painted walls and that horrible lumpy wall paper that is the first thing you remove if you buy a house decorated in the 70's.

The bathroom is a pretty good size and has 2 sinks and a large mirror as well as a hairdryer. There is a pretty large bath and a shower but oddly no shower curtains. The area around the bath is tiled but several of the tiles are cracked or chipped and there is mildew around the bath. More worryingly there is a wall mounted electric heater with no guard over the controls so do not leave kids in the bathroom on their own.

The main room is pretty large but very dark and has no central light of any kind, only reading lights and a standard lamp. When we arrived one of the reading lamps didnt work and was half hanging off the wall and there were a number of plug sockets that didn't work or had been broken from the wall. Due to a mix up (my fault) they had provided a travel cot for my 5 year old son rather than a fold-up bed. If I had a baby though, I would not have put them in the travel cot which had a rip in the side just big enough for a baby to get it's neck stuck in. The room also nicely had a used nappy in one of the waste paper bins.

The hotel claims to have air-conditioning. This is technically acurate but not very helpful. What they have is leaky, noisy air con units that actually heat the room up rather than cool it down. Turn it off, you wont get any hotter but at least it will be a little quieter.

The rooms are pretty quite (at the back anyway, not sure what they would be like at the front of the hotel by the main road). Very oddly though, there are no drawers of any kind to put your clothes in. There is a fitted cupboard with broken hangers and a couple of shelves though so you'll have to use that. There is also a fridge/mini bar in the room, although ours had a delighful puddle in the bottom and rust marks beneath.

I think my biggest anoyance with the hotel was the claim on their web-site that they have a "childrens adventure playgound". This is absolutely not true. What they have is a wooden a-frame swing set that has gone rotten. It consists of 2 swings (one of which had nails sticking through the seat) and a 4 ft plastic slide. The frame was so warped that you couldn't use the one remaining swing without hitting the frame.

In short, if you are on a business trip and need somewhere to stay for the night this hotel is adequate (as long as you smoke, are able-bodied and don't mind the heat). If, like us, you had booked it as a base for a holiday and especially if you are travelling with kids I strongly recommend you avoid it.

  • Stayed August 2005
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about BEST WESTERN La Palmeraie

1, passage de l'Europe, 64000 Pau, France
Price range (per night):* INR6,614 - 8,448

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