I had reserved a twin room on the hotel's internet site for 2 nights but when my friend and I arrived, we were shown a double room and the proprietor/desk clerk, instead of apologising, just said "you didn't ask for a twin". After much discussion, he begrudgingly let us have another room for one night (along a dingy landing off a small courtyard, with a tiny bathroom) and told me I'd never find another room for the second night (which was wrong). At breakfast, the tables were too small for the food and the seats were low and not suitable for the elderly (which we're not, but by then we were looking out for faults). The thing that really got me was that our experience would have been entirely different if the bloke had said "oh I'm sorry, there must have been a mix-up, let me see what I can do" rather than treating me as the enemy. The room was OK for the price but not great.
