When we arrived at the hotel, we were very pleased with the location, which is very close to the beach and the main shops and bars. However when we rang the front doorbell, we were greeted by a very abrupt man who made us wait on the front step for several minutes while he was too busy to let us in through the front door. We were told that (at 2:30pm) our hotel room was not ready and we were sent away for an hour. When we came back, there was nobody at reception and our bags were still left by the side of the reception desk for anybody to take. The hotel room was big, however the shutters for the window were on their last legs and the curtain did not go all the way across the window. The room looked tatty and the toilet did not flush properly in the bathroom. When we were leaving the hotel to head in to town, we asked the man at the reception desk if it would be possible for him to phone us a taxi to the airport in the morning. He refused to do this, was very rude and obnoxious and after dismissing my partner, he promptly ignored us to carry on with his ‘jobs’. We did not have a particularly good night’s sleep as the walls were paper thin and we could hear people moving around the hotel and since the hotel is near to the main street in Biarritz, we heard partygoers pass at all hours of the night. It spoiled our last night in Biarritz and I definitely would not recommend this hotel to anyone.
- La Maison Du Lierre Biarritz
