We really loved this hotel, location etc excellent, however we received several flea/bug bites while there.

Well situated and clean, but room (contrary to the advertisement) was old-fashioned and dull with furniture that literally was falling apart and staff apathetic. No parking, so that was an extra euro per hour. IInternet not working (but that could be the fault of the internet provider). As we are going to be visiting Biarritz often in the coming year we had a look at other hotels in the area which seemed much better value for money - especially as we were told that the hotel would be increasing their prices from May onwards!

The hotel manager was incredibly rude and sarcastic, i suspect he has something against British people despite my efforts to speak French. The rooms are shabby and ongoing diy is annoying as well as passing drunks. All in all a waste of money and my time.

When we arrived at the hotel, we were very pleased with the location, which is very close to the beach and the main shops and bars. However when we rang the front doorbell, we were greeted by a very abrupt man who made us wait on the front step for several minutes while he was too busy to let us in through the front door. We were told that (at 2:30pm) our hotel room was not ready and we were sent away for an hour. When we came back, there was nobody at reception and our bags were still left by the side of the reception desk for anybody to take. The hotel room was big, however the shutters for the window were on their last legs and the curtain did not go all the way across the window. The room looked tatty and the toilet did not flush properly in the bathroom. When we were leaving the hotel to head in to town, we asked the man at the reception desk if it would be possible for him to phone us a taxi to the airport in the morning. He refused to do this, was very rude and obnoxious and after dismissing my partner, he promptly ignored us to carry on with his ‘jobs’. We did not have a particularly good night’s sleep as the walls were paper thin and we could hear people moving around the hotel and since the hotel is near to the main street in Biarritz, we heard partygoers pass at all hours of the night. It spoiled our last night in Biarritz and I definitely would not recommend this hotel to anyone.