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Mercure Biarritz Centre Plaza – reviews, photos

4.0 of 5
10 avenue Edouard VII, 64200 Biarritz, France
Hotel amenities
Mercure Biarritz Centre Plaza
Mercure Biarritz Centre Plaza
Mercure Biarritz Centre Plaza
Mercure Biarritz Centre Plaza
Mercure Biarritz Centre Plaza
Mercure Biarritz Centre Plaza
Ranked #22 of 70 hotels in Biarritz
4.0 of 5 stars 109 Reviews
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109 reviews from our community

    Trip type
Traveller rating
    28
    64
    13
    4
    0
Date Rating
West Sussex England
Contributor
19 reviews 19 reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
“Badly let down by rude receptionist”
2 of 5 stars Reviewed 12 October 2011

This hotel is quite well-located, just across the street from steps leading down to the main beach, and the rooms are adequate, if rather small and functional. Contrary to what one reviewer has said, there is a lift to take you up to your room.
During our two night stay, we were served by mainly very pleasant staff, but unfortunately there had to be one of those young French girls who had 'attitude' - an irritation which was repeated in one or two of the bars and cafes we visited, too. Biarittz is obviously suffering from over-exposure to tourism for some of those who work in the industry.
This particular member of staff was more concerned with cleaning up the reception desk (where we had committed the crime of placing our beach towels to return them to the hotel) and taking phone calls, while telling us off for making the counter sandy, rather than giving us our room key. So sad that the work of so many others to make the hotel nice for guests was so badly let down by this one surly member of staff.
The hotel charges 3 euros per day per towel if you want to borrow a beach towel, so if you are staying for a while, it's probably cheaper to buy your own.
Free parking is available on the street just 15 minutes walk out of town, or there are some cheap meters nearer at hand, if you want to avoid the hotel charges for parking.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Dalmally, Argyll,
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Question at check-in: how old are you please?”
4 of 5 stars Reviewed 20 September 2011

Great location, room and decor. For Biarritz, it represents great value for money. The only thing I would mention is that upon check-in the receptionist made an assumption that we were both in our 60s (think that there may have been some sort of discount available for older guests). The thing is, we're both in our early 50s, so we spent a good part of this trip staring in mirrors, asking each other if we did look 10 years older than our age! Recommend that all hotels steer clear of questions about age!

  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan
Senior Contributor
31 reviews 31 reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
“Great Value and Friendly Service”
3 of 5 stars Reviewed 2 September 2011

The hotel is a great value, with a reasonable rate and good location. The desk and bar attendents were friendly and helpful. The one front desk person did not speak much English, but certianly made up for it with her effort to provide efficient an welcoming service.They even went out of their way to accomodate our small group one evening with a special request from the bar.

  • Stayed March 2011, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Posted by an Accorhotels.com traveller
st emillion
1 review
“Good value in Biarritz”
4 of 5 stars Reviewed 27 July 2011

  • Stayed July 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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paris
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Comfortable stay”
4 of 5 stars Reviewed 16 July 2011

We just stayed for one night at the hotel at the beginning of our holiday, having taken the train from Paris. Getting the bus from the station is easy and it stops very near the hotel. Although the price is quite high (we paid 170 euros for the room plus 32 for 2 breakfasts), we were very happy with our stay in the hotel. The room was very spacious with excellent facilities, and the location is excellent. We had a seaview, and the triple glazing and double doors into the room made it very soundproof - we were not aware of any noise from within the hotel or outside. Staff were friendly and helpful.

  • Stayed July 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Mercure Biarritz Centre Plaza

  • Accor Biarritz Centre Plaza
  • Hotel Plaza
  • Mercure Biarritz
Address: 10 avenue Edouard VII, 64200 Biarritz, France
Price range (per night):* INR7,670 - 13,172

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