I stayed here for three nights this past weekend in a triple room which was decent enough but not great. There are clearly renovations that could be done and amenities that could be improved (mirror in the room?) but for the total price, I was fine with the accomodations. The location is great, 90 seconds from the beach, from loads of restaurants and bars, shops, etc.
But as mentioned in previous reviews, the staff is RUDE. At about 4pm the night before check out, we asked reception if it would be possible to have a later check out so we could swim and surf in the morning. In all the hotels I have stayed in, I have never been denied later check out (even pushing it back from 11am to 12 noon). Before we even finished asking, the man, who I believe is either the manager or the owners, "NO". We asked again, still nicely, if we could even stay until 11:30, "NO". Like others, at 11:00 on the dot, the cleaning staff were banging on the door and barging through the room to clear the sheets and clean the room. Then claimed that we stole a towel, for which the man was trying to charge us. I went back into the room and it was hanging on the door, no apology, nothing, just really really rude.
The man was incorrectly swiping a friends card and telling her it was declined, she asked if she could maybe use the computer for one second and again, "NO".
We had zero interaction with the hotel staff during the previous three days, they werent very helpful in answering questions anyway and closed at 7pm, so if you dont mind self service and a place to stay for the night, this place is fine. But if I were to visit again, I would spend an extra €10 or €15 a night and stay at a nicer, more accomodating and professional bed and breakfast. To be an adult and spoken to in this way is inappropriate and not necessary. Save you money and have a better experience elsewhere.
- Argi Eder Biarritz
- Argi Eder Hotel Biarritz
