The Hotel is situated centrally in the old part of town, where all the main attractions are situated. Arriving at ground floor reception, we were informed our room was on the top floor. The lift goes from first floor to the lower third floor. So when you get out of the lift you actually go up the narrow spiral stairs for two floors. The weather was hot, and entering the small room was like walking into an oven. Opening the window, and we gazed upon the old tiled roofs and the wall of the next building. I went back down to reception and asked for a new room, I was told the hotel was fully booked, though hardly saw anyone for the three nights there. I said the room was too hot to sleep in, and receptionist told me to turn the overhead fan on. I told there was no overhead fan. She replied all the rooms have overhead fans. We both went up to the room, and guess what, no overhead fan. I asked does she have a desk fan? Only the one that is under her desk, blowing on her legs. That will do. So I installed the fan, which helped to move the air. Next, the shower, was a hot trickle flow, and same next morning. The next morning a better flow of water, but totally cold. Then the whole hotel had no power, and no could do anything about until something was authorised by the owners. Eventually a electrician fixed the hot water system. If you stay there, make sure it is on a lower floor. We booked months in advance, but that did not assure us of a good room. We complained about the conditions experienced during our stay, but that did raise a blink. We duly paid, and later found out they had double up of the billing. They did credit it promptly. The tariff was Euro 72, but the room and facilities were poor, and the service dismal. It is a pity as the hotel is well place, and with a bit of repair work, and the staff taught to be customer friendly, it could be a good hotel.
- Gambetta Hotel Bordeaux
