I'm not the kind of person who complains easily about anything, but I had a terrible experience in this hotel.
The day that I arrived i checked in the hotel at 13.30 I got the key of my room and when I got in the room, that wasn't clean. The sheets of the person who slept the night before were still there. I thought (this things happen) When I explained in reception the situation they decided to prioritize the cleaning of my room. When I was about to leave the hotel, to have a walk while they were cleaning, the room service guy came to me and started to ask me who I thought I was to give him the priorities of his job.
The check in time in that hotel is 16.00 but I was never aware of that. I got an email confirmation where they asked my what was the expected hour of my arrival, but it didn't mention the checking time. Following this incident: my room wasn't clean in the following day. The lights in the toilet didn't work, and even if I asked them to fix them, they only fixed the night before I was leaving.
The day of my departure the same room service guy came at 11.00 and asked me to leave my room and he said I had 10 min to do so.
As a reward of all those incidents I got a free breakfast what was a good gesture. But honestly someone should teach the staff of that hotel lots about customer service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC