The Hotel itself is quite nice set in its own courtyard trendy, but absolutely no atmosphere. When we arrived were shown to our standard room which absolutely stank of drains. When we asked if something could be done we, sure enough we were shown a couple of other rooms and decided to upgrade to a superior room. Having negotiated a new rate with the owners son we were relatively happy although there was still a feint smell in this room too. Long story short when we checked out the Owner tried to renegotiate the rate with us for a higher figure when we objected he got quite nasty and reverted to the rack rate.
I am not spitting my dummy out because I didnt get what I wanted it was genuinely the worst display of customer service I have ever experienced
Our only mistake was not agreeing the new rate in writing with the owners son
- La Maison Hotel Bordeaux
