My family and I recently stayed a few nights in this hotel as part of a European holiday and found it did not live up to its claims and was very disappointing. We stayed in the “Executive Room” which was very plain and sparse and smelly. (Photos att.) I was horrified to find our fresh towels for the day were stored in the bidet ready usage as required. The main light in the room was blown, on three separate occasions I asked for a new light globe on the third occasion I took it out myself and took it to the reception and very politely told them if they were busy I could change it myself. No light globe arrived during our stay and two bed lights was our total amount if illumination. Hot water in the shower was also in short supply we timed the hot water for the shower in our room which stopped after 6 minutes. This gave us less than two minutes per person which is nearly impossible. The pillows for the beds were so slim we had to place the bath mat under them to try and give them some height. Hot breakfast consisted of some sliced frankfurts. Staff in general were dismissive and blunt. This is one hotel I sadly cannot recommend to fellow travellers.
- Alton Hotel Bordeaux
