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Best Western Bordeaux Bayonne Etche-Ona – reviews, photos

3.0 of 5
15 cours de l'Intendance | entrées 4 rue Martignac et 11 rue Mautrec, 33000 Bordeaux, France (Formerly Tulip Inn)
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Best Western Bordeaux Bayonne Etche-Ona
Ranked #40 of 114 hotels in Bordeaux
3.5 of 5 stars 149 Reviews
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149 reviews from our community

    Trip type
Traveller rating
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Date Rating
san diego
Senior Contributor
39 reviews 39 reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
“Somethings shouldn't be so difficult”
3 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

Location is good. Rooms are clean and large enough. However, the hotel feels a bit institutional. Internet is a hassle and each day you have to get a password from the front desk and if it is after hours you have to call up to get it. I gave them laundry and had it returned with a note that they forgot to call and have it picked up. Woops. Not impressed and will not return.

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine Parinaud, Directeur général at Best Western Bordeaux Bayonne Etche-Ona, responded to this review
2 March 2012
Dear Madam, Dear Sir,

Your comments are very useful in order to Improve our service. Many thanks for the time you have spent.
I sincerely apologize for the lack of efficiency regarding your laundry. I made a reminder about the procedure to be followed.

About the Wifi in our hotel, you are right : code is valid only 24 hours. Our guest have the choice between the "basic access" offer by the hotel and the "premium access" with add values (2.50 € per 24h) . To get a new code you have just to contact the reception desk open 24 hours a day.

I am staying at your disposal for any futher information. Don't hesitate.

Looking forward to welcoming you perhaps another time .

Yours Sincerely

Catherine Parinaud
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France
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Convenient position and good rooms”
4 of 5 stars Reviewed 5 January 2012

Booked via Expedia.fr which gave a good rate in Jan 2012 for a one night stay. The room was excellent. We booked a superior double but it was more like a mini-suite having 2 bathrooms and a lounge area. The room was quiet as it overlooked an internal small courtyard. Service was generally good and the room was clean.
The only hiccup was that upon returning to the hotel at midnight and not finding any wine or cognac in the small mini-bar in the room, we went down to reception to ask for a coffee with a cognac / glass of wine but it proved impossible to get either. They could only offer beer, vodka or whisky and we were told that we would have to walk back into the centre and find a bar that was open. Whilst the hotel is so central this was not a huge problem, it seems poor that they cannot supply these drinks in a hotel that claims to offer 24 hr service at reeption. However, I would still recommend the hotel!

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Catherine Parinaud, Directeur général at Best Western Bordeaux Bayonne Etche-Ona, responded to this review
13 February 2012
Dear Madam, Dear Sir,

Thank you for your trust, we are very glad you liked the quality of your room.

It is quite true that we did not have cognac at the bar (no a la carte), and I present to you our sincere apologies for this and also for how the situation was handled.

I spoke with my team to improve our service and the way to manage this situation.

Thanks to you we now offer cognac at the Bar !!!!!!

If you have the opportunity to return to our beautiful city, please contact us directly , we will be very happy to welcome you.

Remaining at your disposal.

Yours sincerely

Catherine Parinaud










s triing to improve our
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London, United Kingdom
Senior Contributor
25 reviews 25 reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Good Location”
4 of 5 stars Reviewed 23 December 2011

This hotel is in the heart of Bordeaux, a charming town that is worth having a look around - don't just rush out to the vineyards! The hotel is what you would expect from a 3 star so there were no surprises with the decor and facilities, but it was clean and comfortable. Our room was very quiet and we slept well. We stayed in October when it was cool but were slightly alarmed with the air conditioning policy - the hotel only turn it on when the temperature reaches a certain degree (24 I think from memory). Thus while the room was fine for us in October I would be hesitant about staying here in summer as air conditioning is one of my criteria in finding a hotel room. Another plus though were the staff - very helpful.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Catherine Parinaud, Directeur général at Best Western Bordeaux Bayonne Etche-Ona, responded to this review
30 December 2011
Dear Madam, Dear Sir,

Many thanks for your comment, we are very happy that you have had a pleasant stay in our very nice town on Christmas time

Concerning the air conditionning, each room has is own remote control. Our Guests can regular the temperature by their own . We just recommand to keep the windows closed. Then please don't be afraid in summer time, air conditionning is connected.

If you have the opportunity to come back, we are staying at your disposal . You can also visit and book on our web site (best available rates ganranty) where you can discover our seasonnal packages, town's activities ......

Looking forward to welcome you soon.

We wish you a Happy New Year 2012

Yours Sincerely

Catherine Parinaud
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Newcastle-upon-Tyne, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Nice hotel”
4 of 5 stars Reviewed 22 November 2011
1
person found this review helpful

Good and helpful staff very conveniently located for centre of Bordeaux, not noisy.Bathroom was very nice.

  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Catherine Parinaud, Directeur général at Best Western Bordeaux Bayonne Etche-Ona, responded to this review
23 November 2011
Dear Madam, Dear Sir,

Many thanks for your comment.

All our team is very pleased to know that you have enjoyed your time in Bordeaux.
It is so important for us to make your stay very comfortable.

Perhaps you will have the opportunity to come back .
Don't hesitate to contact us we will be very happy to welcome you again and help you to organize your stay.

Yours Sincerely

Catherine Parinaud
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Chicago, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Nice hotel in the center of Bordeaux....”
4 of 5 stars Reviewed 9 November 2011
1
person found this review helpful

Just got back from a two week trip to Bordeaux with my girlfriend. While Bordeaux city center is a nightmare to drive around, this hotel is centrally located, so once you park your car, you are free to walk everywhere. When we arrived, we were given a suite and had our own bathrooms (major plus) on the first floor...

In addition to the location, the price was right as well. If you go to explore wine country, stay here!

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Catherine Parinaud, Directeur général at Best Western Bordeaux Bayonne Etche-Ona, responded to this review
8 December 2011
Dear Sir,

Many thanks for your comment . We are so pleased to know that you have appreciated our stay and get enough time to make tours in our vineyards.

It is true that our location is in the very historical heart of the town. You can very easily discover everything by walk. For instance the Christmas market is taking place on the Allées de Tourny at 100 meters far away.

Perhaps you will have another opportunity to come back . Don't hesitate to contact us directly or visit our new website were you will find exclusive packages and some very nice ideas in order to organize your stay at the best available rates .

We wish you a Merry Christmas and Happy New Year

Yours Sincerely

Catherine Parinaud
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Additional Information about Best Western Bordeaux Bayonne Etche-Ona

  • Best Western Bordeaux
  • Bordeaux Best Western
Address: 15 cours de l'Intendance | entrées 4 rue Martignac et 11 rue Mautrec, 33000 Bordeaux, France (Formerly Tulip Inn)
Price range (per night):* INR7,614 - 12,672

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