I was the first one to write a review about La Belle Strasbourgeoise.

I had a memorable stay there and wrote a terrific review about that place.

Recently I checked TripAdvisor to see what other travelers had to say about that B&B and I was shocked when I read that people arrived at the B&B and no one was there. And it was not the first time.

It actually happened to me but at the time, I didn't know it was a habit of Françoise to be away when people check-in. I remember I had sent her an email telling her at what time I would be checking-in and when she finally showed up (45 minutes waiting outside), she told me that she hadn't received my email. The room was so nice and the breakfast so good, I didn't want to mention that bad start.

Now that I read so many reviews stipulating the same problem, I have to admit that this is not the way to run a Bed & Breakfast. You cannot let people outside when you run such a business.

Just for that reason, I now don't recommend anybody to stay there. Besides I don't want to feel like an idiot again!

We reserved a room by email a month or so before our scheduled arrival; I should have been forewarned since it took three emails to get a response. But the room was reserved. I made a slight alteration in the reservation and received a confirmation of the change. Because we were specifically asked to let them know our arrival time, I emailed them from Munich that morning with an expected 6 pm arrival, indicating that we'd call if we were late. We got stuck in traffic and called them at 6:15 to advise we'd be about an hour late. No answer.
When we arrived at the B&B, no one was there. We banged on all the doors, tried phoning them (again, no answer), and finally -- at 7:30pm after a tiring day of driving -- had to find somewhere to stay.
We are innkeepers, running a B&B on the coast of Maine. And leaving guests out in the cold is an unpardonable sin. Even if there were an emergency of some sort, these folks had our email and could have contacted us. At the least, they could have left a note on the door.
This may be a lovely place to stay if the innkeepers show up, but I wouldn't chance it. It's also a fair distance from the main part of town.

Despite having an email booking confirmation from Francoise Schmitt, nobody was there on our arrival day. In March, we booked the nights of 1,2,3 May 09. In April, we received confirmation of those dates, the name of the room and were asked to advise arrival time at the airport on 1st May. We did so, and Francoise acknowledged this email too.
On Friday 1st May, we arrived at the rail station around midday. No trams or buses were running on that day (Holiday in France). Tourist Info kindly phoned the B&B to let them know that, in view of lack of transport, we would stay in the city centre and arrive with our luggage early evening instead of midday. Messages were left, as there was no answer from either their house phone or mobile phone. We hired bikes and stopped by at the B&B in the afternoon to say hi and to confirm we would be there between 7 and 8pm. Nobody at home, so we left notes by the front and back doors. Tourist Info called the B&B again at 6pm. No answer from either of their phones. Upon arrival at the B&B, no sign of anyone.
I speak fluent French, so I talked to a number of their neighbours. One said she had not seen anyone all day; another neighbour told us “This is not the first time. We often see people waiting for hours with their luggage when nobody appears at home”.
It is absolutely outrageous to run a B&B in such an unprofessional manner and to leave travellers high and dry. We were in a desperate position, miles away from the city and having to find a hotel at such short notice at night on a day which is one of the most touristy and busy days of the year in France. It was a very stressful start to what we intended to be a very relaxing weekend to celebrate our wedding anniversary.
We have to complete the overall rating but because of the very poor service we are unable to comment on the cleanliness, rooms etc.

Very elegant home combining designer with traditional in what looks like a very affluent street in the suburbs of strasbourg. 1 minute to the cheap and frequent tram that for £1 or so takes you straight into the heart of the city.

Great alternative to sometimes expensive city centre souless hotels which I would doubt offer the same room size, stylish, laid-back surroundings and welcome of this B&B.

Genuinely surprised by quality of accommodation and the finest petit dejeuner (breakfast I think) this side of Australia with homemade jams 'made by mum' and croissants big enough to live on for weeks.

Friendly but not at all intrusive hosts made us feel welcome and helped out with the usual what and where questions when arriving in a new city.

Try this B&B and you'll look at the usual 4* chain hotels a bit differently for ever more.