I stayed here for the price and after reading the good review about the remodel 2 years ago! Well its time for a remodel again! Stayed for 2 days and I was able to pick the room I felt was the best after looking at 6 other rooms. The reason for looking at so many rooms was that you soon realize that they are all different sizes, TV’s and some are in better shape then others. If it had not been for the time and trouble to move, I would have left the hotel for another one. My room had an old TV in it, maybe not so important, but it shows lack of consistency. Toilet ran all night and I was not able to shut the bathroom door due to settling of the door frame. I was driving a rental this trip and so I needed parking for my car, when I was checking in I asked for the least expensive place to park my car for two days. The front desk clerk said the parking lot across the street from the hotel offered a discount to guests and that it was just 4 euros per day! Sounds great! When I was going the pull the car out, I went to the parking lot office to pay and it was not 4 euros per day, but 40 euros and that the hotel only got 1 hr extended time only and also didn’t work with a 2 day stay. So, went back to the hotel and asked another clerk about the discount! They called and got informed for 20 mins. I then asked if they could help with some of the cost since they were the ones who recommended it. No, sorry we can not help you even though we were wrong. So, if you are driving a car and you need to park it for a few days. Do not stay at this hotel I ended up costing me 120 euros per night and you have many others better for less. Find one that includes parking with the price of the room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 May 2011
En ce qui concerne la chambre, le client aurait dû nous demander à changer si celle-ci ne lui convenait pas. De plus, notre homme d'entretien aurait pu réparer les WC et la porte de la salle de bain si nous en avions été informé.
Concernant le parking, nous avions précisé que le tarif de 4 € était seulement pour la nuit (les horaires : de 19h à 9h ne lui ont malheureusement pas été communiqués).
Le client précise que suite à ce problème, notre hôtel est un des hôtels les plus chers de la place de la gare. Or il a payé un tarif promotionnel de 65 €/nuit.
Nous n'avons pas pu lui rembourser le parking mais lui avons proposé une réduction de 32 € à valoir sur son prochain séjour.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC