Just back from a 3night stay for a man utd match. Room was ok. Alright for the price like. Left for the match on saturday morning. Came back, usual crack, room was all tidied and bins emptied. Didn't notice anything peculiar until about 6pm when I wanted the can of coke I had left on the window sill. Searched the whole room. Cupboards, bags, under the bed, you name it....just to make sure. No sign of it...so we didn't want the room serviced for the rest of the stay. Rang reception twice and no answer (it's the norm in this hotel,stayed here last year too) so in the end we Didn't want it to ruin our break away so said we'l tell them when checking out. Checked out this morning to a lady (name beginning with C) she was looking towards the ground as she approached, I said a friendly hello and she did not look up once while asking me my room number, gave the card and my room number, said thats fine and walked away...I was SOOO angry at this point that I said I'm not going to start a fight at reception. I was waitin for her to ask me how was my stay so I could tell her about the theft. So instead I turned and walked away and said I she wants to be like that well then I'm going to tell everyone the truth about this place. And Britannia, dont use your usual "bull" reply saying "oh if you told us durin your stay we would have resolved the issue" because I rang twice to notify management "to no avail" and wanted to let them know whilst leaving. SERIOUSLY, do not stay here. As bad as any theft is, we are lucky that it's only a can of coke, for you it could be your spending money.
- Britannia Airport Hotel South Manchester
