Having read my previous review, Lessell the general manager rang me to offer her sincere apologies and offered me and my wife another night in the apartments free of charge. Aparently the idiot I had the dispute with should never have had any contact with staff and I got the impression he was being "moved on" shortly. Anyway, I thought it was good of Lessell and the apartments to take such a complaint so seriously (imagine if all hotel managers were so thoughtful rather than posting bumbling apologies on Tripadvisor). With a friend's 30th coming up in Manchester, we gladly accepted. Here is a less "passionate" but probably more informative review.
The apartment is excellent value. The decor isn't brand new but is clean and pleasant. The bathroom in the one bed apartments is definitely the highlight. It's huge and the level of cleanliness is excellent. The shower is wonderful too. The kitchen is functional (a dishwasher is an excellent addition for longer stays in my opinion. The more expensive Sacco apartments I once stayed in didn't have this). Utensils could do with some updating but I was able to cook up a lovely meal.
The bed was wonderful and all of the radiators are controllable so you can set your own temperature.
Overall, I think the apartments are excellent value. The location is fantastic. It would seem my previous negative experience was a "one off" and it's good to see a manager who values people's opinion and their reputation.
- Premier Apartments Hotel Manchester
- Manchester Premier Apartments Hotel
