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The Portland by Thistle, Manchester – reviews, photos

3.5 of 5
3 - 5 Portland Street, Manchester M1 6DP, England
Hotel amenities
The Portland by Thistle, Manchester
Ranked #57 of 121 hotels in Manchester
3.5 of 5 stars 347 Reviews
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347 reviews from our community

What travellers say about this hotel
  • Very good(8)
  • Great location(6)
  • Air conditioning(5)
  • Flat screen TV(4)
  • Friendly and helpful(4)
  • First class(3)
  • MEN arena(3)
Traveller rating
    38
    99
    81
    50
    79
Only show reviews for Family (23) | Couples (100) | Business (103)
Date Rating
EDINBURGH
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“GOOD VALUE”
4 of 5 stars Reviewed 13 February 2012
3
people found this review helpful

We stayed in this hotel Friday and Saturday nights. Having read the reviewson Trip Advisor beforehand where it recommended that if booking a room request floor below 5th and Street view. We were assured our requests would be met. On arrival we were told no rooms below 5th floor were available however we were given a Street view on the 5th. The room was a bit on the small side but was adequate for us. Big TV on wall was a plus, the room was cold but Reception adjusted our heating settings for us and it was fine. We paid a very good price for this hotel and the location is ideal!! I have stayed in this hotel before in 2004 and noticed it has since been renovated. Lovely Reception area and check in albeit a bit slow, staff were polite and pleasant. We bought the breakfast deal 2 persons for £15 per day in hindsight we were a bit hasty buying that, however there was plenty of different items on the menu and it was nice . Our first night was quite noisey there was a constant whir of pipes and boiler pumping noises (like your toilet cistern filling up) coming from elswhere in the hotel as we didn't get up through the night. We were happy with the cleanliness of the room and bathroom. The benefit of the Street view room meant we were away from the tiny 6 person lift shafts so we were not distrurbed by other hotel guests or the lift mechanisms. Overall factors regarding value for money, (make sure you get a good rate) location and staff friendliness will bring me back to this hotel.

Room Tip: We found the Street View rooms were quiet at they were at the end of the corridor meaning less traff...
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Hibeeslass about The Portland by Thistle, Manchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistle UK Group, General Manager at The Portland by Thistle, Manchester, responded to this review
19 February 2012
Dear Reviewer

Thank you for your comments all feedback is greatly appreciated. I read your review and was pleased and disappointed all in the same moment, pleased that you found us to be overall just about 4 star but then disappointed to note you comment regarding room cleanliness please be assured I will follow this up with our housekeeping team as no excuses are acceptable and I will ensure that any necessary improvements are put into place. However I do hope though that if you come back across to Manchester you will come and stay with us as it would be a pleasure to welcome you back to the Portland.

Ian Corner
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Dublin, Ireland
Contributor
15 reviews 15 reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Good value”
4 of 5 stars Reviewed 12 February 2012 via mobile

If you get this for a good rate (we paid c £60 for a twin room) you cant go wrong. Good location. Issues included room was smallish, walls a bit thin and the room could gave been cleaner...it wasnt dirty but plenty of room for improvement. Overall just about 4 stars for location and price.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask nuggets71 about The Portland by Thistle, Manchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dartmoor National Park, United Kingdom
Senior Contributor
26 reviews 26 reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
“Pound for Pound best value hotel ever”
5 of 5 stars Reviewed 11 February 2012

We paid £125 for three nights and were fortunate to be upgraded to a suite. We needed nothing more than a bed for the night and this was the cheapest rate we could find in the whole area - including the low cost budget chains ! Location was excellent - right in the heart of Manchester. Staff were pleasant - the girls at check in were very good. Bathroom facilities were very good. Bar was good. Restaurant was OK but there is a wide choice of places to eat close by. Breakfast looked poor, was quite expensive and it appeared to be chaotically managed so we went to the Costa Coffee next door. Car Parking was the major disappointment and I would avoid the closely located NCP multi storey as the spaces are very small, there is no physical presence which begs a question over security, it is nearly £20 for from 6 up to 24 hours - £5.40 for anytime up to 2 hours - which is what it cost us for a 20 minute check in ! The money machine rounds everything up - 91p becomes a £1. All in all we were disgusted by this. We believe there are cheaper alternatives close by and we would suggest dropping one member of the party at the front door and then parking elsewhere. Apart from the NCP rip off this was a pleasant experience

  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by CAHA for Manchester
Ask CAHA about The Portland by Thistle, Manchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistle UK Group, General Manager at The Portland by Thistle, Manchester, responded to this review
19 February 2012
Dear Reviewer

Thank you for taking the time to post your comments. I read your review with interest as it really gave an insight into your whole stay. Firstly thank you for your kind comments regarding our team and the service you received. However I have begun an investigation into your comments of finding breakfast to be chaotically managed and expensive as I do hope that regardless of how busy it is we will always have the time to ensure each guest feels like an individual and that a full briefing is completed before each shift with this aim in mind. With regards to the car parking your comments have been noted and we do offer discounted rates with 3 different car parks (full details can be found on our website page) as we fully understand that one of the disadvantages of staying in the city centre is the cost of parking and it can be off putting but we hope to do what we can to help. Finally allow me to thank you again for your comments and I do sincerely hope that on your next visit to Manchester you will come back and revisit us at the Portland

Ian Corner
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Surrey
Contributor
19 reviews 19 reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
“Decent city centre hotel, room for improvement”
3 of 5 stars Reviewed 7 February 2012

Let's be honest, this is officially 3* rated and is very centrally located in Manchester. Yes, there are some things that could be improved, such as the decor in the rooms, the bar area is too small, and the lifts are tiny. However, those are minor niggles. The service is very good and attentive, and the meeting rooms are of a decent standard for the prices that they charge.

I've rated this a "3" but its very close to a "4". Just a few things, as mentioned above, mark it down. But all around, I would say that if you can get a good low rate, then its fine.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask HotelExpertSurrey about The Portland by Thistle, Manchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistle UK Group, General Manager at The Portland by Thistle, Manchester, responded to this review
19 February 2012
Dear Reviewer

Thank you for your comments and for taking the time to register them it is most appreciated. I was pleased to read that overall you had an enjoyable stay with us and found our meeting rooms to be of a decent standard. I have shared your niggles with our team and be assured we will do everything we can to eliminate them as we hope to do everything we can to ensure our guests have a niggle free stay. I do hope that the next time you are travelling to Manchester you will choose to stay with us again at the Portland.

Ian Corner
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Stornoway, United Kingdom
Senior Contributor
34 reviews 34 reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
“Good service, room was tired in places.”
4 of 5 stars Reviewed 2 February 2012

An overall enjoyable stay but the room was tired in places and smelt of smoke although I had booked non-smoking. Very central location. Good space in the room allowed working from the hotel for a morning which was very much facilitated by the good strength Openzone wifi. The ceiling of my bathroom was falling in was unfortunate. The gym although small was serviceable but a pity it closed at 14.30 on a Sunday.
The staff were very friendly and helpful.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask StornowayKeith about The Portland by Thistle, Manchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistle UK Group, General Manager at The Portland by Thistle, Manchester, responded to this review
8 February 2012
Dear Reviewer
Thank you for taking the time to write us a review it is most appreciated and please accept my sincerest apologises for the concerns you have raised. I read the review and was pleased to read your comments regarding our team. Your comment regarding the gym opening hours has been noted however I have asked for my colleagues to investigate as to why it was shut at 1430 hours as last year we took the decision to open the gym until 1700 hours (1630 hours last entry) on a Sunday to allow our guests who are with us on a Sunday or maybe departing later to use the facilities and not feel rushed. However I was most concerned to read that the bathroom ceiling was falling in and that we were not aware of this during your stay as we would have room moved you immediately as the health and safety of our guests is one of main priorities. I do hope that should you be revising Manchester you will come back and see us as it would be good to be able to apologise to you in person.
Kind Regards
Ian Corner
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Additional Information about The Portland by Thistle, Manchester

  • Manchester Thistle Hotel
Address: 3 - 5 Portland Street, Manchester M1 6DP, England
Price range (per night):* INR5,377 - 10,754

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The Portland by Thistle, Manchester
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