i stayed here on 1st feb for one night on a single occupancy deal, arriving at the airport i rang to get the shuttle bus back.....no were was i ever told that the shuttle bus was nearly a hour wait.... i had to hang around 30mins waiting were i was told to wait, no shuttle bus appeared had to ring the hotel and company twice each, and finally in the cold for a hour, they sent me a private taxi..... check in was smooth, hotel looked nice from outside, was given a broom cupboard for my single bed, i always do my hair check, there were hairs everywhere on the wall, bathroom floors, shower and sink, i had to move rooms, i was then given a twin room with had more hairs (only 3 this time), i thought it would be just easier to stay there and remove them myself. i ate in the Italian dinning room, pizza's were half price but very grumpy waiter, happy hour was on in the bar for a few hours, but i wasn't given the offer because apparently they didn't have the wine on the wine list....typical!!! televisions are as old as the hills, fuzzy then blue then green screens but i just couldn't be bothered moving rooms again.....this hotel is awful, rooms are from the 60s old radiators need changed and good dust is recommended....how can a housekeeping supervisor not see the dust and hairs and sign the rooms off to let guests stay there??
Room Tip: have an open mind to this dowdy hotel
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 February 2012
Firstly I would like to apologise for any inconvenience that may have been caused during your stay at the Britannia Country House Hotel.
Our Airport transfer service is run to a timetable, this is clearly shown on our website with all of the timings and transfer instructions and I am sorry that you were not aware of this before your arrival at the Airport.
I have discussed the concerns regarding the issues with your room with my Head Housekeeper, whose duty it is to ensure that all rooms are issue free and presented to the highest possible standard and have pointed out that I will not accept guests being disappointed in such a way.
I was pleased to read that when you reported your room had not been correctly cleaned, that our duty manager dealt with this immediately and offered you an alternative room, however I do wish that you had informed our duty manager regarding the issues in the second room as these could have also been rectified immediately to make your stay more enjoyable.
The happy hour drinks are house wine and house spirits only, I am sorry that the wine you wanted was not our house wine. I am sorry that you felt that our Pizzeria waiter was very grumpy.
Thank you for your constructive criticism your comments will be taken on board.
Kind regards
Sandra Cheshire
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC