We always visit a hotel for New Year as we like the convinience of a nice dinner, disco, good nights sleep and a breakfast in the morning.....Himley Hotel ticked all of these boxes!

The rooms are a little outdated and the beds are not the most comfortable but overall the hotel far exceeded my expectations. The new year event was very well organised and all of our group had a great time. Breakfast was lovely and the overall impression of the hotel was great!

An update of the rooms and the hotel would easily get a five star review from me!!!!

Massive thank you to the staff for organising such a great night - you all worked so hard to ensure we had a great evening!!!!

Stayed recently while on business in a standard double room.
Buffet breakfast was ok. Staff friendly enough.
For anyone confused by the heating controls it was just like a premier inn, leave the controls on the heater and just adjust the thermostat on the wall and the room got warm enough. Unfortunatley the room I was in had an overpowering smell of damp, I tried opening the windows but it just wouldnt go. Not sure were it was comming from but it definatley needs sorting, if I had been staying longer than one night I would have asked to be moved but as it was I just wanted to get to sleep so didn't bother.
The bathroom in the room I was in needed some serious updating.
Then in the morning I was overcharged for my evening meal.
There is a lot of hard work to be done here to meet the standards of most of the other best westerns I have stayed in and I have stayed in excess of 50 of them in the UK.

On arrival checkin was very relaxed and the rooms spacious and clean, although a little dated. We stayed for one night and overslept the next morning and was quite late for breakfast. We were pleased to find the staff were still happy for us to eat and the food was still well stocked and still very fresh so we enjoyed a leisurely breakfast. Overall this is a lovely hotel with a very relaxed atmosphere.

I spent a night at this hotel on 6/12/11 with three colleagues. One of them had three attempts to get into his room as the key card would not work. Carrying all his luggage backwards and forward three times was not funny. Eventually they gave him a replacement room - a twin instead of the double booked.
On entering my room the first thing I noticed was a loud noise of water in the pipes in the en-suite. I presumed this was just someone flushing a loo or using a shower in an adjoining room. After an hour I realised it probably wasn't. On complaining I was given a replacement room - very good.

Problem was this was a large family room right at the far end and top floor of the hotel. This room had obviously not been used for some time. It was freezing cold as was the bed - so cold it felt damp. Only one of the heaters worked and even by the morning with it on full blast the room was still cold. I was given a dismissive "sorry about that" comment when I mentioned it on checking out.

We also went to have a meal in the restaurant. we order starters from the small menu. They took over 30 minutes to arrive but were OK. After another long wait the mains arrived. Two of our party ordered a medium rear steak this arrived very well done - like shoe leather. In the middle of the plate was a whole "grilled Tomato" which was raw and cold in the middle. The other two meals were a "steak & Ale Pie" which was a pile of dry microwaved tough meat with a slab of puff pastry on the top. My own meal was "Beer Battered Haddock and chips" The fish was very thin and breadcrumbed. I am sure I have had the same thing out of a Bird's eye packet. Frozen chips and peas to go with it.

I certainly will not be staying at this hotel in future. Many Best Western Hotels are great {I stay in lots of them) this was not!