It was my second stay at this hotel. My room wasn't quite as good as previously as it was smaller and unfortunately had black bits on the carpet. It needed a good hoover. However I was exhausted and after checking the bathroom was clean decided to leave it. The staff were great, particularly the young man on reception, and the room service was fine. The room was very quiet and I slept really well.
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Standard Holiday Inn or pretty much any of the many chains.....only not quite up together.
Public areas fine but room although large was tired, Wasn't cheap either.
Woken up in night by constant drone of air con units right outside room. Wouldnt have wanted to move in middle of night so put up with it.
When I checked out in perosn noblody bothered to ask how my stay was, and the standard post stay email was also much like any of the chains....only couldnt see anywhere to give feedback and the link to customer services crashed twice.
Guess they dont care so just wont be back.
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stayed here for one night 2nd january -3rd january for my daughters nineth birthday had lovely time reception very helpful.Breakfast the next day was very good variety. Included in our stay we could use the leisure centre, with sauna, jacuzzi, steam room and pool as well as exercise equiptment.We had very bad storms in the night but we didnt hear any of it we slept soundly and didnt hear any other guests either.Fantastic for touchwood too with TGIS and variety of shops pubs and resturants in walking distance.
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stayed for 2 nights in november for the car show at the nec. room was nice but cramped and cold. bed was uncomfy. food was over priced and selection was poor.
paid on arrival settled all bills then and then got home debit card had been charged twice for dinner 1 night and im still waiting on my refund because i paid cash for everything apart from the room.
i had my young son with me and the hotel is not child friendly the restaurant service was poor. the bar service was ok the bar area is like a barn and cold.
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Stayed here on a business trip and found it to be a very pleasant stay indeed.
My room was facing the front of the hotel, but I wasn't disturbed by any noise, although the room was quite cold and I couldn't get it to warm up. The room itself was nice - a good size and everything you needed in it.
Breakfast was good - a nice selection. Check in/out was quick and easy. Nice and clean.
Fantastic location for Touchwood centre/cinema/restaurants.
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