We were attending a wedding on 2/11/11, we booked 2 double rooms. OMG, I have never stayed in such a filthy place in my life! The carpet was so badly stained, it looked like someone had been sick on the carpet and it hadn't been cleaned properly, the colour should have been a beige carpet, but it was awful. The bed had stains on the bottom, the bathroom was filthy.... The room stunk of cigarettes, and was just not fit for human living! All night the tap dripped and the plumbing pipes shrieked, I never slept a wink all night.
When we went down in the morning for breakfast the man serving was in such a rush, he had brought the cooked breakfast out before we had even finished the cereal, and when the bride and groom came down 5 minutes late, they were told they would not be served as it had closed... IT WAS THEIR HONEYMOON NIGHT! Get a life!
No wonder you have to pay as you you go into the hotel, they probably realise that people wouldn't pay at all!
For £54 a night - I would never stay there again, and would not recommed it to anyone.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 January 2012
Hello there
Many thanks for your review, we do appreciate feedback both positive or negative.
I am sorry to learn of your inconveniences during your stay with us but thank you for highlighting them. We are constantly striving to improve our standards to make our guests' as comfortable as possible and to enjoy their stay with us.
Since your review, we have put into place staff training in all departments of the hotel, including housekeeping, restaurant and maintenence.
We have also started the new year with an extensive 'spring clean'! All of our bedrooms will be updated and decor improved. We have started with the cleaning of all carpets.
Once again, I thank you for taking the time to highlight your issues.
Kind regards
Sarah
DM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC