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The County Hotel – reviews, photos

Birmingham Road, WS1 2NG, England
Hotel amenities
The County Hotel
Ranked #10 of 11 hotels in Walsall
3.0 of 5 stars 25 Reviews
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25 reviews from our community

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Dudley, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Would come back....”
3 of 5 stars Reviewed 20 January 2012
1
person found this review helpful

Stayed for two nights on a business trip. Would say the place could do with a bit of redecoration in some areas, but the staff were very welcoming and extremely helpful, and the food was very good, great for a busy day ahead ! Location was great as it was very near to my business visits over the two days I was there - would definitely book there again. Would be even more delighted to stay if the rooms had a bit of a refurb !

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mo H about The County Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah Hipkin, Front Office Manager at The County Hotel, responded to this review
22 January 2012
Hello there

Many thanks for your review and I am glad you enjoyed your stay!

With regard to the decor issue, as previously mentioned, we have begun an extensive tidy up of all of our bedrooms so I am sure you will be impressed with our efforts on your next visit!

Thanks again, we do appreciate all feedback. We look forward to welcoming you back very soon.

Kind regards

Sarah Hipkin
DM
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Wolverhampton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“lovely wedding”
4 of 5 stars Reviewed 15 January 2012

we had our wedding here, and had a lovely day, sit down meal was fantastic , buffet on the night was fantastic, we had a package deal our flowers, cakes , photos ect were all fantastic.the only thing i think i could offer as advise and hope management take on board would be to have the reception painted and tidied up and replace the carpet in there, also i can see that there has been some negative comments left but i can say they are in the middle of improving everything and opening wedding house.
All the staff were very helpful and ray the owner was very good with us and anything asked about or wanted he did sort, i think maybe they need a chance to get the renovation up and running and completed !!!!!! tip - put a hook off the ceiling in the bridal suits for the brides to hang there dress

Room Tip: we had a bridal suit room 31 which was the better out the bridal suits , was very large
See more room tips
  • Stayed August 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask amyrob24 about The County Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midlands
2 reviews
Reviews in 2 cities Reviews in 2 cities
“ABSOLUTELY DISGUSTING!!”
1 of 5 stars Reviewed 6 December 2011

We were attending a wedding on 2/11/11, we booked 2 double rooms. OMG, I have never stayed in such a filthy place in my life! The carpet was so badly stained, it looked like someone had been sick on the carpet and it hadn't been cleaned properly, the colour should have been a beige carpet, but it was awful. The bed had stains on the bottom, the bathroom was filthy.... The room stunk of cigarettes, and was just not fit for human living! All night the tap dripped and the plumbing pipes shrieked, I never slept a wink all night.
When we went down in the morning for breakfast the man serving was in such a rush, he had brought the cooked breakfast out before we had even finished the cereal, and when the bride and groom came down 5 minutes late, they were told they would not be served as it had closed... IT WAS THEIR HONEYMOON NIGHT! Get a life!
No wonder you have to pay as you you go into the hotel, they probably realise that people wouldn't pay at all!
For £54 a night - I would never stay there again, and would not recommed it to anyone.

  • Stayed December 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask TheRamblersMidlands about The County Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah Hipkin, Front Office Manager at The County Hotel, responded to this review
22 January 2012
Hello there

Many thanks for your review, we do appreciate feedback both positive or negative.

I am sorry to learn of your inconveniences during your stay with us but thank you for highlighting them. We are constantly striving to improve our standards to make our guests' as comfortable as possible and to enjoy their stay with us.

Since your review, we have put into place staff training in all departments of the hotel, including housekeeping, restaurant and maintenence.

We have also started the new year with an extensive 'spring clean'! All of our bedrooms will be updated and decor improved. We have started with the cleaning of all carpets.

Once again, I thank you for taking the time to highlight your issues.

Kind regards

Sarah
DM
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“Honestly, the worst room we have ever stayed in”
1 of 5 stars Reviewed 5 December 2011

The staff was friendly enough but the night we stayed there was a function going on under our room. Good thing we were going out because the noise was so loud the bed was moving. Our room reeked like body odour and there were stains all over the uneven bed. The walls were patched and the floor was stained and filthy. We actually put towels down on the bed so we didnt have to touch the sheets. We didn't want to eat there, so I cant review the breakfast.

We got their late so perhaps we got the worst room in the hotel but we heard our friends were going to book some rooms there (for an upcoming event) and we told them not to. I wouldn't want anyone to stay in what were quite simply horrible conditions. I wish I had thought to take a picture so you can see I am not exaggerating!

  • Stayed December 2011, travelled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask HDD74 about The County Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sutton Coldfield, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Dirty-Never Again!!!....”
2 of 5 stars Reviewed 27 November 2011 via mobile

Me and my partner stayed here 26/11/11 for 1night in room 52. The staff were very welcoming and really nice. We got told at check-in that there was a problem with the heating and it wasn't working, which wasn't too much of a problem but it was abit chilly. The room itself was dirty. Marks on the walls, marks on the dressing table, shower head was covered in black mold, so neither of us had a shower. The carpets were filthy and covered in stains. There was a constant sound from a boiler of some sort next door and also the ventalator in the bathroom, which were both very annoying. The bed sheets were fresh and clean and also there was sachets of Galaxy hot chocolate, which was a nice touch. It states on the hotels website that its just had a refurb but they definatly need to re-decorate and have new carpets fitted! I will be uploading photos aswell! For what you pay I was expecting basic but not for it to be dirty :-(

  • Stayed November 2011
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Emma_Hagans about The County Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about The County Hotel

  • County Hotel Walsall
Address: Birmingham Road, WS1 2NG, England
Price range (per night):* INR3,137 - 3,753

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The County Hotel
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