Marriott hotels would, I am sure, be usually associated with big corporate soulless places. This came as a superb surprise. Starting at the reception where the staff are absolutely top notch - friendly, efficient, knowledgeable - like you'd expect at John Lewis.
We stayed just before New Year on our way over to Europe and it was so good that we stayed again on our way home and we will certainly stay again. Our experience on both stays was equally good.
The hotel has only two levels so feels much cosier than a 10 storey corporate monstrosity . Even the bar area is carefully positioned at a mezzanine height so its the same from either floor - very clever .
The Spa and gym areas are superb and open till late at night which gives great flexibility.
The available meals for dinner were certainly good value and had a reasonable choice. I would have a slight gripe with wines which, as is so often the case , were overpriced and certainly compared to the beer. Also, a big group had taken over the entire restaurant in the evening so we had to eat in the bar area which was OK but not ideal as they have insufficient eating height tables .Eating on a bar stool height chair is not really that comfortable. However, as at reception, staff were very attentive and efficient so it was not a big issue .
The only MAJOR gripe is that they charge £15 a day for wi-fi internet access. Trip Advisor should start a campaign or flag as a major item those hotels that charge like this. £15 is what BT charge for broadband for a month. There is simply no excuse for this - luckily we noticed just in time on our smartphones so we did not incur the charge. If it were £1 or £2 , it would be fine but why the excessive charges? It cannot be such a major cost if Road Chef can give it for free

We have just returned from a 3 day visit. We were very pleased with the quality of the bedroom, & the spa. The staff throughout were very friendly & helpful. The food in the evening was average & the service slow, breakfast was good but not of a quality 4 star level.
Felt the hotel was being greedy by charging £6 per hour or £15 for 24 hours for the internet, in most hotels this is free.
Reception, bedrooms & leisure excellent, restaurant poor.
The hotel with it's facilities has the potential to be first class.

This hotel exceed all my expectations. A real treat!
The staff were all incredibly friendly and welcoming and were so attentive. The food, from the Friday night in the restaurant, right through to breakfast on the morning of departure was of an excellent standard and quite simply delicious. It was simple and cooked to perfection. The atmosphere in the Conical restaurant was superb. The hotel is beautifully decorated throughout. The breakfast offered a vast choice and there was something for everyone. Brunch on New Years day was a real treat. When we walked into the conference dining suite on New Years Eve night we were taken with just how stunning the room looked. It was a wonderful event. A true winter wonderland, so tasteful and elegant. Yet there was no pomposity and everyone was relaxed and friendly. We have been to different hotels for New Years Eve for the past 5 years, and this far exceeded all of those. I didn’t get to use the pool or gym, but after a sneaky peek, both looked fantastic. I am looking forward to planning my return visit!

Very friendly helpful staff who made our stay very pleasant.
The rooms were very clean and spacious and the beds were so comfortable if I could have squeezed them in my suitcase I would have taken them home !!
Can't wait to stay again !!