Having stayed at this hotel pretty much once a month for the last three years. Last night however is the last time. Over the years I have put up with baths without plugs, TV with no remote, heaters that dont work, carpet stains. stains on chairs, mould and scum marks in the bathroom. I have put up with this because it is cheap.
I will admit that the quality of the rooms has improved greatly and book a room at the back of the hotel.
However the service in the bar/ resturant has never improved. I used to eat in the resturant always expecting ok food. This is a bit of a let down when the menu promises so much more ALA CARTE it aint.
Last night I booked a table for a meal and watched a horror of poor service shocking hygene and the worst meal I have eaten this year.
To start, the cold buffet all the food had been out for a good few hours as it all had a skin on top nothing was covered. The main meal which was microwaved as through out our meal we heard the constant ping of microwaves. Well it was hot on the outside and cold in the middle. We complained at this point and the waiter said we would not be charged and offered us a free round of drinks. Ok fair enough. We sat waiting for our deserts> half an hour passed and we then got a bill no deserts. We then left.
The poor hygene observed was waiters clearing dirty tables and then going straight to cutting fresh bread and then serving hot food not once did we notice a waiter washing his/her hands.
I went to the reception and complained and spoke to the assistant manager who was french and had difficulty understanding what he was sayiing. He refused to provide the managers name for a letter of complaint and seemed very offish. He gave the impression you have not paid for the meal so what is your problem. I was very angry and took me a while to calm down.
To sum up stay in the room by all means but find somewhere else to eat.
