Clean and respectful. Majority of staff from outside the UK. Restaurant servers not the most qualified. Simple mistakes amplified with large crowd. Week nights are have large crowds. Everyone tries very hard to please.
Every bed in hotel is hard, no exceptions and no foam pads! Housekeeping is slightly above average. No special treatment for long stays. No executive treatment. Second floor hallways sound with foot falls due to very loose wooden boards under the carpeting.

When on business in Basingstoke I usually use the Holiday Inn as I find the price and service to be very high. I tried the Hilton on my last visit and will be using the Holiday Inn from now on.
In what was a deluxe room I found it to be all rather tired, the bathroom was old and the bedroom furniture had seen better days. The TV had minimal channels. However the bed was very comfortable.
My main gripe being staff seemed surely and not overly friendly, with the exception of the Italian man in the restaurant at breakfast. If you choose to work in a customer facing service industry position smile and make guests feel welcome or get out and let someone else have a job.
Perhaps a more proactive manager would help?
Food was fine and breakfast surprisingly good.

We arrived late and tired and just wanted to get into our room. Checkin was quick and easy, the room was quite a distance from reception, but maybe that was because I was tired. Room service was great, food was tasty and quick. Bed was comfortable and room was in good condition.

Even though the M3 was not far away I did not hear it from the room, which is always a worry.

We spent a night at the Hilton on our way down to Bournemouth. Very good and polite staff with excellent facilities. Great value for money.