when we arrived at this hotel we booked in and was told cash only and i found this strange as all hotels we have stayed at in the past have accepted cash, cheque, visa card etc. we was told parking was avalible at the muti-story carkpark around the corner, when we booked in we were given a room on the second floor and what seemed miles of corridoors up and down stairs dispite my partner being disabled when we found our room on opening the door the smell off cigarette smoke was over powering,there is a sign in reception stating anybody caught smoking in their rooms will get a £50 fine! the room was unclean the back of the television was hanging off there was no remote the bedding was clean but the spare pillows looked dirty there was a open carton off orange juice in the wardrobe the furniture was stained and dirty then to top all that off i decided to have a bath after our 3and a half hour trip BUT there was no hot water and no heating which ment i couldn't have one when complaining at reception we was simply told a plumer is fixing it NOT GOOD ENOUGH! when speaking to some friends there had been none since they arrived on friday. we went out in the evening and when we got back the pub accross the road didn't finish untill 4am our window looked out on to it so we got no sleep the following day we went for breakfast and the lift was out of order and my partner who is disabled had to walk down the stairs which he struggled with. on speaking to some friends who were staying they reported that they had been in the lift when it broke down and had to phone the fire service to get them out as the staff didn't have a clue they
were stuck breakfast was slow no cups no bowls no spoons on the self service table discusting will never go back to this place again they should shut it down and get it back upto standard a very unplesant trip

What a dirty pit, never been so disgusted in all my life. The room's were the worst i have ever been in in my life. We had to be moved from a room were a window would not close so we had the noice from a night club underneath.The door's had punch holes in and the sheets were very dodgy. The food was awful. They ran out of everything.

The staff we dealt with were helpful but they were embarrassed about the hotel.

I have travelled many places but this has been the worst. The whole experience was awful.

NEVER BOOK in the first place...

An extra five pounds to park on an unsupervised and unlocked building site 300 yards away was not a great start. Things went downhill from there. Although I'd booked online prior to my arrival, I was stood at the reception desk for over 20 minutes due to the receptionist having had a "late night" the night before... Her words not mine. When I got in the lift to take me to my room, it stunk of stale beer and had grafitti on all three walls inside the lift.

The first room I was allocated was absolutely disgusting. A rickety old single bed in the corner of a room measuring approx 8ft x 7ft with a window view of a concrete wall. A TV that couldn't be tuned in, and no remote control without going back down to reception and paying a deposit for one. The carpets were thread bare and stained. The furniture was a mish-mash of old and cheap, some of which was nailed shut. No heating was available. The 19th century iron window frame would not shut, leaving a 2-3 inch open gap - even when it was 'closed'. The tea and coffee facilities in the room consisted of a tray inside a set of drawers. A travel kettle with a limescale encrusted element, one small cup and saucer (both cracked), a teaspoon and a sachet (just the one each) of teabag, coffee, milk and sugar.

The towels in the bathroom were slightly less harsh than rubbing your face on sand paper. The toilet tissue was likewise, single-ply, and came supplied on a trade roll so big it had to lie on the floor in the bathroom due to it not fitting on the toilet roll holder. The was basin was cracked and the bath had cigarette ash all around the plug hole. The one drinking recepticle other than the small tea cup previously mentioned, was a white plastic cup in the bathroom. The complimentary soap in the bathroom was the size of a small matchbox and was not in a sealed packet on arrival.

After refusing the first room, I was offered a second one. The only difference being that instead of a view of a concrete wall a few feet from the window, I was looking at a tarred flat roof. The 14" TV did work however, but there was a 3ft circular damp patch on the ceiling over the bed. Speaking of the bed, it was another 3ft wide single bed with one pillow. The floppyness of the pillow only being surpassed by the floppyness of the mattress on the bed. As with the first room there was no heating. The bedding consisted one the one pillow and pillow case (no extras in the wardrobe or cupboards), No mattress cover, one flat bottom sheet, one flat top sheet, and an unquilted 'bedspread' slightly thicker than the sheet. And that was it.

The dining room for breakfast was very dated and dark with several light bulbs missing and wallpaper peeling from the ceiling downwards in several places. During breakfast, two workmen in painters overalls walked through the dining room several times, and went in and out of the kitchen twice.

The "Full English Breakfast" was as described. However it had clearly been cooked at an earlier time, and re-heated in a microwave oven. The sausage had been re-heated so many times it was almost hollow with a rubbery meat substance bonded to the inside of the sausage skin. The egg yolk likewise in the rubbery department.

One last thing... My bathroom window which wouldn't shut had no blind or curtain on it, and was located diagonally opposite a function room on the first floor (where a party was being held, including karioke and DJ, until gone 2am. The first I noticed the lack of blinds or curtains was when I went in the bathroom to spend a penny at about midnight. At which point I found myself standing naked, and looking across at some elderly guest in the function room next door, little more than 5ft away from where my toilet was.

It was a relief to leave this once impressive hotel. It's not so much whether I would recommend this hotel or not, but more a case of me advising anyone NOT to go anywhere near it. It was truly truly awful, and having stayed in some pretty dodgy places in my life - including tented villages and youth hostels, this was without doubt worse than any of them. Oh I was also bitten nine times by something while I slept.

I lived in Bolton for 15 years before moving away so was aware of its reputation. Before I left Bolton I had two very disastrous formal dinners there, but given that was nearly 6 years ago I thought it might have improved. I was sorely wrong.
First of all, when we arrived I checked with the receptionist that we had been booked into a quiet room as I knew the level of nightlife outside of the hotel. Evidently the receptionist was having a giggle as she moved us onto the front of the hotel overlooking nearly ten bars and nightclubs. However, finding the room was the first task. The signs indicated where some of the rooms were but not others, as a result my partner and I felt like we were walking through the Overlook Hotel in endless corridors going up and down mini staircases. Eventually we found the room after 10 minutes lugging our bags behind us.
In the room there was no end of things wrong, the window wouldn't close, the radiator had no temperature gauge so was permanently boiling, the heated towel rail was falling off the wall and the level of cleanliness left something to be desired. Also in the bathroom the toilet took nearly twenty minutes to fill up which meant flushing the loo of a night time was out of the question.
We went out for the evening to friends and returned about midnight. The doors were locked and another guest was already trying to get in when we arrived and we had to wait another five minutes for the night porter to open up. Once we got in we retrieved our key and found the room, however, the night porter then decided to visit us as the day receptionist had not logged our room change and he wanted to know what we were doing.
Needless to say getting to sleep wasn't exactly easy and I wear ear plugs, as drunken guys having fights outside the hotel and various other related noises only added to the ambience.
I will not be staying there again and have since gone back to the Holiday Inn which twice has proved worth the money.
Please also note there is no parking on site, you have to go around the side to the shopping centre to park. However, to get back out again you need to know where you are going as there is no direct access to the hotel and you can't exit the same way you came in