Myself and my husband stayed at this hotel on the 29th December, the room was nice, a little dated but for the price we paid we didn't mind.
The points about this hotel that need 'flagging up' would be -
The 'Leisure Club Lift' - I assumed this lift would take me down to reception, the only sign in the lift said you can't go to the leisure club - but it said on the inside which floor reception was on (this lift was closest to our room for while we were unpacking the car), but then on getting to the relevant floor, and following the signs saying reception this way, found myself at a door I couldn't get through! So had to go back up to my floor, and use the main lifts - this should be made clear before many other people make this mistake!
I'd brought a bottle of champagne with me, as it was 1 month on that date since myself and my husband got married. I went to the bar and asked for an ice bucket - to be told it would be a £3 charge! I refused to pay this and advised I would just have to fill the sink with water then, to which the bar woman advised that would probably be a better idea - surely a bucket with ice in would be cheaper than me having to fill the sink with cold water every 30 mins?? We have stayed in many hotels before (varying from Travelodge to the De Vere in Mottram Hall etc), and have never been charged for an ice bucket.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 January 2012
Dear emma s,
Many thanks for taking the time to provide me with your feedback. I can confirm that i have viewed the signage in the lift and that this has now been removed in order to avoid any confusion and replaced with appropriate signage to ensure that this lift is for access to guest bedroom floors only. With regards to your request for ice, please be advised that whilst ice is free at De Vere Venues Whites, there is a £3 tray charge which applies to all food and beverage served in the hotel through room service. I wish to sincerely thank-you for taking the time to provide me with your feedback, which i truly value and appreciate receiving and we look forward to welcoming you back to De Vere Venues Whites in the very near future. Kind regards, Gordon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC